Hostexcellence should be called HostHorrible...The worst hosting company with all kinds of gimmick of threat, content hijack, and no help when loyal customer was in trouble. Most terribly, be careful with hosting with them, when ur website has problem, they will not even allow u to download your website content after shutting down your website. 1) they do not care about their customers at all when your website has trouble. Their simple solution is kicking you out of their service. 2) If your website became victim of hacker attack, instead of helping you to figure out the problem, they simply shutdown your websites.... Refused to provide any help to solve problem...... and most unbelievably 3) They hijacked your website content, saying they don't have reponsiblity to let you download your own website content from their ftp server after they close down your website...... 4) They use outrageous threat of deleting your website content as hostage to ask you sign up their much more expensive service... Saying, by our policy we cannot let you download your website content after we shut you down, but if you can sign up our XXX service, we will let u download it.. bullshit... sick support team.... Here is how they kicked a 5-year loyal customer out: a) One of my website was attacked by hacker, leading to temporary over-CPU usage on a shared server. It is not our intention to overuse their CPU. We are just a victim of cyberattack that happens all the time. b) They shut down our website completely...and sent an email to me: Due to security reasons and our obligation to provide stable services towards other customers hosted on the same server, we regret to inform you that we cannot reenable your account. We will be unable to provide you with a back up of any content on our servers c) I (a 5-year loyal customer) asked them to help us to address the cyberattack issue, by letting us update the website system or replace it with another system... They refused all my request, saying they don't want to help me to figure out the problem. just want to kick u out.. My website was suspended due to some third-party attack leading to temporary overusage of CPU. My account was labelled as violation of ToS. This policy only applies to abusive users........Which doesn't fit me as we DID NOT abuse your resources. Our website was attacked by third-party... So our account should not be regarded as VIOLATION of ToS.....because we did not initiate the ABUSIVE action...Please help me to restore our website or at least let me download our data on the server..I have been 5 year loyal customer. This makes me sad... their answer: Unfortunately, there is nothing else I can do. If you would like a manager to call you, please let me know and I will elevate this ticket for you. d) With desperation and getting mad, I asked them to provide ftp access so I can download my website contents and customer info so I can migrate to other hosting company. They refused my reasonable request....!!!!!!!!!!!!! Unbelivable... their email: Unfortunately, upon this violation, we do not reactivate the account or provide backups. We ask that you seek hosting with another provider. Best Regards Ian e)hostage to buy their VPS service if i want to download my websit content. my email: I understand your point of the ToS point and policy. I am sorry that I happened to become a victim of some bad guys who attacked the website. the previous over cpu-usage website was removed after u noticed me.. I am NOT the buy who broke your ToS indeed. So I just beg your kind help to allow me download the data since we updated the databases directly on website. Please do me a favor... Your guys have been very helpful in my past 5 years.. Just one more help please.. i am really feeling desparate.. email from Kenneth Traub, Wed Sep 30 14:21:35 2009 Hello Unfortunately, this decision is from management. The only option we have available is if you wish to move to VPS hosting. f) after i bought their VPS, they finally let me to download my website and databases Lincoln Stanley, Thu Oct 1 10:51:35 2009 Ticket Status was changed from Open to On-Hold Hi I am forwarding this issue to our Admins. We will enable FTP access for 72 hours so you will have time to get all your content loaded to your VPS account. We will contact you once it is enabled. Thanks, Lincoln T. Stanley Customer Relations g) Of course, I will cancel their VPS service and leave permanently as an angry customer and writing this warning email to alert readers like u.