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1&1 Hosting Customer Reviews

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Review By: Anthony S.

Review: I have been renting space with 1&1 for over a year now. Have gone through many web hosting and domain companies and they are by far the most affordable and the best there is - this is the first one I have been happy with and stuck with. No BS they deliver as promised every time....Read full customer review

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Review By: Marlo

Review: Great support. Never had any problems with 1&1 ever. I can highly recommend all of their services. I have two domains with them. Very good company and service. Great price! Highly Recommended to all....Read full customer review

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Review By: Marcia R.

Review: There are not enough great things we can say about 1&1. We have only been using 1&1 for a few months now, but We have been thrilled with the experience so far. The hosting service and domain's value is the best part. I've gotten great customer service and more features than I could wish for with 1&1. The customer service is quick and responsive, an......Read full customer review

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Review By: Timothy Rothburg

Review: I can't explain with words how satisfied we are with 1 and 1 service. Their Servers are stable, quick, and customer support is always there and extremely helpful in every way. Highly and Strongly recommend! ...Read full customer review

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Review By: Bob M.

Review: 1&1 is one of the biggest and best for domains, web hosting, and web packages overall, they simply offer a top of the line product across and we love using them. Their support is very helpful and easy to get in contact with. We give them our highest possible recommendation for anyone looking for a new provider....Read full customer review

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Review By: Ajusta

Review: In 2003 when I signed up it was fantastic. In 2006 customer service had degraded badly and quality overall was trending to poor. These days it varies from infuriating to giving up. Customer service is spotty from just annoying waste of time to 10% helpful. When I see the features offered by other top providers, I can't believe I still use them.......Read full customer review

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Review By: Hillary Croskey

Review: I really like the 1&1 website builder, very easy to use and I've been up and running, no problem, for 6 months now....Read full customer review

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Review By: Christian

Review: after a year with 1&1 i decided to upgrade to the business service, my traffic was really skyrocketing and it seemed my service was slowing down. best investment i've made. and really... it's only a couple of dollars a month for fast service, no hassle, and excellent speed and reliability. Excellent going, 1&1....Read full customer review

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Review By: Lance

Review: Just had a bad week with 1and1 but I'm willing to forgive a little downtime, thanks to EXCELLENT support and communication. These are upfront guys! You'll appreciate it ... believe me, few of us are so lucky....Read full customer review

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Review By: Gay Keezer

Review: Very affordable, reliable hosting....Read full customer review

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Review By: Aref

Review: As of this date, I am very impresses with my services and the support from 1 and 1. My website was up and running in merely a couple of hours and my download and upload speed is really fast. FYI: I’ve been with 1 and 1 for over 4 years....Read full customer review

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Review By: kelz

Review: All of the CSRs that I have spoken to are very patient and helpful as I am learning as I go so some of my questions and concerns are no-brainers to others. They are not impolite at all and their services are at its best in regards to design, uptime, minimal downtime and free ad credits with online social outlets. I would most def recommend 1 and 1 to any and everyone. ...Read full customer review

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Review By: Betty

Review: I’ve been with 1 and 1 for a good while now and they are FANTASTIC! Support is very knowledgeable and actually knows what their company is about and their services and how it works; unlike other providers I’ve dealt with....Read full customer review

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Review By: Jack Murray

Review: We've been with 1&1 for over 5 years and it seems "bulletproof" to me. Always up, no billing problems, email notices before each billing. ...Read full customer review

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Review By: Tristan Curtin

Review: For the most part service is good, support is lacking when you have problems....Read full customer review

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Review By: Clay Witt

Review: I have been with 1and1 for 10 years plus, was always very pleased, and frequently recommended it. Not more. Things have been on a steady downhill slide for about a year. When problems are brought to their attention, even quite severe ones, the response is frequently that they know about it and are working on it, but the problems don't go away. ......Read full customer review

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Review By: Jeremy R

Review: Simple. Professional. That's all I need! 1 and 1 has a great reputation, and proven dependability. They offer the same services as the average shared host, but I know that at the end of the day my site will be up and looking good. Now THAT is worth recommending. ...Read full customer review

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Review By: Joy

Review: Their basic domain hosting package is great for beginners like me. It allowed me to quickly create a simple, professional looking website. Although the available features with their basic plan are not the greatest, they are expanding every day to include rss feed, and more sub domains. Their customer service was great. Only took me a few minutes on......Read full customer review

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Review By: Lena

Review: Terrible communication and resolution process once you run into a problem. Every time I called customer support, I heard a different story. It's taking way too long to resolve a simple issue and they couldn't tell me reliably when it will be resolved....Read full customer review

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Review By: Rosa

Review: I’ve been with 1 and 1 for five years now and have had no issues with them. All 3 of my sites are running smoothly and my web traffic continues to increase each day with them. Perfect hosting provider!...Read full customer review

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Review By: Axton

Review: Their basic domain hosting package is great for beginners like me. It allowed me to quickly create a simple, professional looking website. Although the available features with their basic plan are not the greatest, they are expanding every day to include rss feed, and more sub domains. Their customer service was great. Only took me a few minutes on......Read full customer review

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Review By: Dissatisfied

Review: After purchasing a domain name with 1and1, I decided to transfer it to another web host after hearing bad reviews about it. Not only was the transfer process with them extremely difficult, they then started automatically charging a credit card for the domain name I thought had been successfully transferred, stating if I'd read the terms and conditi......Read full customer review

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Review By: Teresa

Review: Best plans, amazing packages and professional support. 1 and 1 has nothing but the finest apps and programs with trouble free cp and they stand behind their guarantees! ...Read full customer review

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Review By: Ama

Review: I’m a satisfied customer for several years now and nothing has gone wrong with my sites. No issues with my codes, scripts, business site, personal site, you name it! It’s great! Thanks 1 and 1!...Read full customer review

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Review By: Bernice

Review: 1 and pricing, features and bonus are excellent. They are always upgrading, offering various marketing tools and special codes/offers for affordability to just to enhance your site. My site sure is super fast and their server has never failed me yet. Get this, I’ve only had ONE outage in SEVERAL years. Isn’t that great!!!! ...Read full customer review

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Review By: Conner

Review: Amazing company to work with! I host my ecommerce site with 1 and 1 and it has been nothing but smooth sailing with them. My traffic is every growing and I haven’t has many issues with them except for those random downtimes but they were quickly resolved providing me notification of what’s going on. 10 out of 10!...Read full customer review

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Review By: Roxanne

Review: Perfect host. Excellent for personal websites and media based sites. ...Read full customer review

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Review By: Russ Alan

Review: I going to keep this brief for those reading – determine weather you or an IT subordinate is going to be dealing with the phone support before you sign on with any hosting company. If it is to be you personally (and not someone who enjoys poor phone support, and vaguely understandable English), GO ELSEWHERE! Phone support was all over the ......Read full customer review

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Review By: James Kay

Review: Very reliable, prompt service, speedy website, easy to use web building tools for any use from personal to professional site. I have both with 1 and 1. ...Read full customer review

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Review By: Kimmy

Review: I was looking for host that would support my images and flash as I wanted to build an image gallery website. I stumbled upon 1 and 1 and signed up for their Microsoft hosting package and ones I got started I was amazed! Their photo galley and dynamic site creator allowed me to add animation to my site and post my pictures without hassle; creating a professional image gallery in minutes. Yay!...Read full customer review

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Review By: Jeff Cox

Review: 1and1 has the worst customer service you can encounter. If it isn't on their script then they cannot and worse, will not help you. Their email service is slow and intollerable. So intollerable I took the time waiting for my email to download to find this site to warn others to avoid using 1and1!! Worst experience on the Internet bar none....Read full customer review

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Review By: Allen

Review: I write with FrontPages and I’ve never had issues uploading pages, and fix them. The support team is amazing too; they are very helpful and knowledgeable techies. 1 and 1 provides quality services and benefits to all. ...Read full customer review

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Review By: Erik Hune

Review: I've got a 1&1 professional hosting package and it's just superb. 1and1's comprehensive auto back-end system works perfectly! People are whining but..maybe it's because you got the cheap one?! You get what you pay for....Read full customer review

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Review By: guido

Review: Plenty of bndwidth, stable latency, loads of features, plus i can setup my own firewall rules & backup for whole HDD. Overall very impressive features for the price, decent service and ive seen good reliability in my 8 months with them....Read full customer review

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Review By: Bena

Review: have various developed sites with 1 and 1 and their services are reliable and features are accommodating. For their prices, you get more than you pay for....Read full customer review

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Review By: Allison

Review: After spending months putting together my ecommerce website, and signing up with 1&1 merchant account for my credit card transactions I try to launch my site and I can't process credit cards! After speaking to several incompetent "tech support" people, none of which have English as a first language, my problem still wasn't resolved and now I'm losi......Read full customer review

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Review By: Ellen P

Review: 1and1's custom control panel very user-friendly, and in the previous years and continuing Ive found it exceeds all my needs. Its very intuitive, and self-explanatory, has plenty of extra features that less techy website owners can drop into their sites! Beats the hell out of cpanel! This shows the innovation of 1&1, they are always adding things an......Read full customer review

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Review By: Michael Kallay

Review: I only use it for e-mail. They use a proprietary web mail interface. When they rolled it out it was very buggy for a long time. They seem to have ironed out the bugs, but it is still excruciatingly slow. It sometimes take MINUTES to get to see the contents of my inbox....Read full customer review

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Review By: Dev

Review: My site was hacked, as much as i would have like to say it wasnt my fault, it was...do to my own lack of PHP knowledge. I knew that my hosting package had been advertised with a daily backup, but I was skeptical at best. I called support, and legit within a day I had a 48hr old backup restored to my FTP acct! Never been so imrpessed, thanks 1&1! Disaster evaded!...Read full customer review

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Review By: Billy

Review: I’m a satisfied customer for several years now and nothing has gone wrong with my sites. No issues with my home site, codes, business site, personal site. It’s great! Thanks 1 and 1!...Read full customer review

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Review By: Clark

Review: I have over 25 domains with 1 and 1 with little to no trouble. The price is solid with easy to manage tools and no transfer fees....Read full customer review

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Review By: Kylie

Review: I have several domains with 1 and 1 and have rarely experienced any issues with any of them. Their domain transfer was quick and easy and the price! OMG the price is amazing! 1 and 1 boosted my websites, businesses and clients businesses. ...Read full customer review

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Review By: Corey

Review: 24 hour support, extra perks when signing up, and added bonuses… I’m sold! Love 1 and 1 been with them for several months now and haven’t experienced any issues with my personal blog site. Traffic is amazing and no downtime. =) ...Read full customer review

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Review By: Brennan Micheals

Review: let me wiegh the options....$900 in premium software...aaaand 90 days to change my mind...hmmm. It's been 71 days so far and...smooth sailing!...Read full customer review

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Review By: colombe

Review: YOU must check out their plans! Just impressive. Ive been with them for months now and am always finding new features and scripts for my site that I didnt even knwo i could have! I have a shared linux hosting plan and the extras are endless! I am in love with their design view or wysiwyg, site builder! Its so SIMPLE! love love love!...Read full customer review

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Review By: Casey M

Review: If you want a good experience for a shared hosting plan nd you have a couple/few domains that you want to keep 4 awhile you cant beat the price and the reliability of 1&1, they've been great!...Read full customer review

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Review By: Carrie

Review: Linux IMAP & POP3 Support, click and build apps and spreadshirt merchandising tools are remarkable as I have an online store and I was able to design and brand my products myself with this design tools. Just love it!...Read full customer review

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Review By: Ted

Review: At the time of purchasing the package When I completed payment I have learned that I will be paying more than I been told and to have ecommerce option I have to update the package. Next, when I canceled my web hosting service with 1&1 I have to keep my domain registration with them for next 60 days. When I tried to modify my DNS entry 1&1 system ......Read full customer review

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Review By: Darryl

Review: Super service! Thanks to customer support for always being there!...Read full customer review

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Review By: Mark

Review: Had vanilla gallery type website for 2-3 years; no known problems. Just upgraded 2 months ago adding PHP, SQL dB ecommerce site ... learning fast the hard way about limitation of memory and dB size at 1and1. Also learning what I already knew - website uptime matters. 1and1 has been down at twice lately that I'm aware of in past 2 months. Down......Read full customer review

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Review By: Lamont

Review: After alllll that they've done for me, i need to put in a good word for them! They are just unreal, i enjoy their custom control panel, totally configured it to my preferences and now its definitely superior compared to the plesk one i had with my old host. I stream mp3s regularly and that usuallt caused problems, but not with 1&1! They have totally accomodated my unique hosting needs....Read full customer review

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Review By: Tim

Review: i discovered very big limitations : - php memory limited at 40mb - mysql database limited at 100mb !?! they must still live in the last century... - no fantastico installed (wordpress autoinstallation), all other webhosters have it so if you want to build websites for a living and don't want to spend for a vps or dedicated server, don't us......Read full customer review

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Review By: Bethany Hargrove

Review: I am a first time user of any host and to be honest I've had nothing but great experiences. Good service, decentl support and uptimes been pretty good so far. Can't complain! ...Read full customer review

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Review By: Jarred

Review: I have friends come to me now saying "hey can you host my site, cuz the host I was on went under, vanished, ripped me off, etc, blah blah"... My 20+ sites howwver, have been up and running smoothly for 3 years!...Read full customer review

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Review By: Austin Evans

Review: 99.9% of the time everything's great and running flawlessly. FTP and web downloads from my site are very fast!...Read full customer review

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Review By: Anj

Review: Being a first time user of hosts, 1 and 1’s ecom package was more than I could imagine. The drag and drop interface made it simple for me to create a professional site for my clients to see. The order forms, payment plans, ebay features and Shopzilla integration drove alto of traffic to my site and made it asy for my clients. 1 and 1 is a good f......Read full customer review

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Review By: Kirill Osipov

Review: I'm running a Windows Business package. The uptime is about 98% (veery low). As I'm typing, my website has been down for 500 minutes already. People on support don't speak good English. The control panel has poor functionality. File browsing is especially badly implemented. Although my plan offers unlimited subdomains, only 5 ASP.NET subdomains can......Read full customer review

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Review By: Sue V

Review: 1and1 consistently impresses me with their high quality applications, powerful cp, continuous reliability and great pricing. If you don't know much about web hosting and do need to call support on a daily basis then 1and1 is really the host for you. I have tried virtually dozens of hosting providers before, but none with such high standards!...Read full customer review

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Review By: Nermin R.

Review: Before you sign up for them make sure that you don't sign-up for any kind of contracts or promotions. After first 3 months service becomes very disappointing and you may not cancell service untill end of term so you have to pay for service that sucks big time. Attempt to cancell your agreament will take you another three days and when you thing th......Read full customer review

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Review By: Adriano Cuba

Review: All around a good hosting company. I've tried others but I think ill stick w/ 1&1, they meet all my needs :-D email features n support r key~!...Read full customer review

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Review By: Jamie Frazer

Review: "Key things that blew me away about 1and1: -Good pricing -Reliability -Excellent customer support (very knowledgeable) Those are the 3 great quailities that a company can offer to make customers happy. This is an amazing company that knows what customers want and go out of there way to help customers in every aspect. Give them a shot, you won't be dispointed."...Read full customer review

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Review By: Michael Redmond

Review: I have tried them all (the big ones) so far so good 1 and 1 has been great!!!...Read full customer review

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Review By: Karlo

Review: I am previously used to be with Yahoo and move to 1and1. Now I am over 4 years with 1and1. Great customer service, EZ FTP access! Never run into a trouble with this hosting. Would recommend! ...Read full customer review

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Review By: Julie

Review: I've had a simple web site hosted by 1and1 for several years. They recently decided to increase my fees by 40%. Considering we're in a bad recession, costs for hardware and people are falling, that is considerable! So I tried to switch to another package. Since I could not do this online (they only allow upgrades, but not downgrades), I had to call......Read full customer review

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Review By: Mike Heller

Review: Have used 1 & 1 hosting for about 3 years, and have been very pleased. Good performance, easy to upload new files, and quick online support when I had a question. ...Read full customer review

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Review By: HonestAbe

Review: Despite the enticing low price, your not going to get the customer service you deserve. If you dont care about that then I guess paying $6 for the rest of your life doesnt matter. Someway or somehow they will dupe you for more than what you really owe eventually. Beware of 1and1 Internet and pay a little more for the service you deserve!...Read full customer review

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Review By: Alana Imperial

Review: I'm happy with the 1and1 web hosting service team....Read full customer review

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Review By: James Twomey

Review: I no longer use 1&1. They actually did not renew my domain name and another company picked it up right away. So, if you value your Internet identity and your domain name use someone else. ...Read full customer review

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Review By: Cass A

Review: I've been using 1&1 for over a year now, they are helpful and reliable. I am really happy with what they've offered me. Plus, it is one of the cheapest web hosts out there right now, in a good way! They definitely dont lack on useful features either. I would recommend 1&1 to others....Read full customer review

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Review By: Jim Jones

Review: I have used a lot of hosting companies. 1 and 1 is your average host when it come to features. They are much like other resellers of the big companies hosting plans. However, Be sure to read the fine print. I have discovered that they are notorious for charging for services and making it impossible to cancel an account. There are a lot of hosting c......Read full customer review

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Review By: Carl Barton

Review: 1&1's service is an awesome deal for the price and they have undeniable, reliable uptime! It's no wonder they've been in business for years and will be for many more. I've been a webdesigner for many years and have been with many, many different web hosts. 1&1 deserves way more credit! I think people only write reviews when they are frustrated, I am telling you that 1&1 does NOT dissapoint!...Read full customer review

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Review By: C C

Review: The company would not refund money for cancelled domains. After several emails, the Complaints dept agreed to refund, but they went silent!! Very bad customer service!! ...Read full customer review

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Review By: Elinor

Review: My advice: don't bother with the starter service. Upgrade immediately – it might not even cost you more - and enjoy the mobile website builder and all the other extras... excellent value, believe me....Read full customer review

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Review By: ali

Review: If you like not being able to receive email because the host is filtering your email against your wishes, then this is the company for you. The technical support is utterly clueless. Of all the people I have spoken with, only one knew why we weren't getting some of our emails. They use SORBS to flag email servers that appear to send spams. The ......Read full customer review

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Review By: Steve

Review: I use 1and1 to host all the email for my WISP (Wireless ISP) and host customers websites. I have been useing 1and1 since 1999/2000 I think. I responded to a email sent to me as a net admin for a free account and I used it for 3 years, by then I had already added more packages and I now have sevral packages with them. Support is fast but brief and y......Read full customer review

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Review By: David dev.comAddison

Review: 1and1 is heavily tools based. If you are used to having control of your domain/website you will not be happy. If you use the DomainBuilder, be aware that it is very difficult to move your domain elsewhere without significant downtime as DNS propagates (because they force you to take your domain offline to make DNS changes). I've been a develope......Read full customer review

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Review By: Darrie Edge

Review: I was impressed being a first time user with the tech. support. Then came the billing. They have charged me twice for my domain and I have spent hours trying to communicate with them to get them to honor their advertised price. It took days and three phone calls to get the web page published. I really have nothing to compare it to. Love the people ......Read full customer review

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Review By: John

Review: This company offers more than what you see in the offer, there are great utilities and features you get, I have use always linux hosting with 1and1 and I can't complain, but I can say it is great and outstanding..some friends have other companies and there is always something, prices are down to earth and the control panel is easy to use, great hosting, no question about......Read full customer review

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Review By: Ralph Carey

Review: I have been trying to get my site up and running for two months now just when I think I have it right the next time I log on it is changed and need to start again...Read full customer review

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Review By: Eric Greenberg

Review: 1and1 has be horrible in hosting our site. We have constant problems and nobody seems to be able to fix it. We have had these problems for more than 6 months. They claim to have server issues but still never find the root cause of the problem. I would not recommend using them if you expect your site to stay up and running. ...Read full customer review

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Review By: Jami Ptak

Review: Cheap prices, reliable service. In other words, everything I'm looking for in a web host....Read full customer review

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Review By: Michael Walton

Review: In looking for a new host we specifically wanted to be able to set a web based "out of office" automatic reply and were told that this was entirely possible on an individual user basis where they could set it from inside the webmail app, but it turns out that only the main admin can set this from the main admin account. The webmail can be very s......Read full customer review

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Review By: Craig

Review: In the past month I've been completely down twice (my website will not show up at all). Call 1and1 they are polite but just say that the servers are experiencing problems. I was with yahoo for 2 years and did not have one single time where my site was down. This is getting to be a pattern with 1and1 and I would not recommend them. When your bus......Read full customer review

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Review By: Rick

Review: I wish I could answer "maybe" to Recommend to others. I have been with 1and1 for nearly three years. I have had issues with upgrades and site changes on two occasions and now on this third occasion, they are saying my site might not be available for 5 days, AND there is nothing they can do. Apparently their system decided to change my site from ......Read full customer review

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Review By: erna schneiderman

Review: "I was fine with 1and1 until they scrambled my website, one day it was gone. When I called several times, trying to follow up, I got the WORST customer service imaginable- first of all, it takes forever to get through, then the language and accented speech were unintelligible. I am not a webmaster/geek (respectfully used here) and their instruction......Read full customer review

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Review By: Richard Winslow

Review: The standard hosting is as reliable as it comes, the server packages are powerful with cool features like sercon, reboot and reimage through the Control Panel....Read full customer review

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Review By: jon von

Review: if you have a linux package and don't need much support, for the low prices they offer they should be a good host for you....Read full customer review

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Review By: Jeannette

Review: In the past 6 months I've created 3 websites using 1&1's website builder. I was amazed at how quickly I was able to put a website online without professional help. They made it easy for me to order a domain to go with my hosting plan, too. I have recommended 1&1 to everyone I know who is interested in making a website and I will continue to do so....Read full customer review

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Review By: L Lin

Review: very slow e.mail speed. ...Read full customer review

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Review By: Don Swords

Review: 1and1 has been my host for over 5 year. They have given me great support and unsurpassed uptime. Don...Read full customer review

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Review By: Ann

Review: Great hosting company! Products are reliable with lots of useful features, and at a price far below any other hosting companies. ...Read full customer review

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Review By: Ben S

Review: I have been a 1&1 customer for about 4 months now and I have nothing but good things to say. I am definitely what you would classify as a beginner for website design, so their easy-to-use website builder made life a lot more easy. ...Read full customer review