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HostGator Customer Reviews

45+
24-
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Review By: Stephanie Johnson

Review: I have been with hostgator for just over a year now. I am the writer of a parakeet blog. I own and raise birds myself. This is a way for me to sell and infrom people of the best ways to take care of their new birds. I have been able to ask questions and have help when needed. I usually ask for the same guy on the phone as he has been the most helpe......Read full customer review

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Review By: Lauren Powell

Review: Better then my last provider, and thats all i wanted. I have had some pretty terrible experinces in my past with other 'number 1 companies'. I am pleased with the support and features HG provides. My business is simple and very small so all my needs are met with this company. Thanks HostGator !!!!...Read full customer review

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Review By: Katelyn Byrne

Review: Not completely satisified. It really has the bare minimal unless you are willing to pay more. Would much rather go to a free or cheaper webhost for what I get. Therefore I will be taking my business to a new company. ...Read full customer review

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Review By: Bill Hallisey

Review: Hostgator was very accomodating when I started up my website in 2008. I have never experienced long down times and am always able to speak to a real person on the phone. ...Read full customer review

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Review By: Blair cummings

Review: The website provides a lot of useful and helpful information. I really took advantage of the video tutorials especially the ones pertaining to mobile emailing. I am not very phone or tech savvy. I am always asking my children for help, which doesn`t always go over well. With the online tutorials I was able to learn and teach myself. I could watch ......Read full customer review

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Review By: Julie-Rose Grod

Review: Pleasent on the wallet, easy to use and no down time. What more do you need? HostGator has been exceptional to my company for a long time and I know it will stay this way. ...Read full customer review

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Review By: Carissa Murphy

Review: I have been with HostGator for a long time. They have been fabulous. As a girl who knew absolutely nothing about web hosting, domains or how to build a site, HostGator was the perfect choice. A thumbs up for sure....Read full customer review

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Review By: Richard Manley

Review: I am pretty neutral with this web host. Nothing has happened that has blown my mind but then again nothing terrible has happened either. Looking at other reviews, I'd say thats a good thing. I've told my friends about my experinces with HostGator - they have all jumped on board HostGator since. ...Read full customer review

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Review By: Christopher O'Donoghue

Review: I think HostGator is only good for companies that are inexperinced and starting out. My website is extremely slow and some pages don't load properly .. this is not a good web hosting provider for companies who have hundreds of customers checking their website daily. When I ask to be switched to a new server because of how slow it is, they 'tell me'......Read full customer review

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Review By: Nicolette Johnson

Review: Unfortunately I will not be using HostGator any longer. I was mislead by their promises from their website. Their support was friendly and willing to help however I based my choice on some misjudgements. 99.9% up time guarantee? Yeah OK...Read full customer review

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Review By: Jacob Nash

Review: They're great. I don't have anything negatitive to say. Getting my site set up was quick and easy. I could not be more pleased by Host Gator. ...Read full customer review

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Review By: Claire Davidson

Review: HostGator has provided me with excellent support. I would highly reccomand them to anyone looking for a new web host. I find their tutorials informative and helpful. I really like how they have 24/7 online support because sometimes I cannot be bothered calling. Online chat is a big plus in my books. ...Read full customer review

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Review By: William Perry

Review: Nothing Special: The support is subpar and the pricing could be better. I will be going for a cheaper option next time around....Read full customer review

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Review By: Jennifer Swarvoski

Review: After having a less then satisfactory experience with my previous hosting provider, I decided to give HostGator a try. Afterall they had a sale on at the time and figured why not try another company. I have to say I do not regret the decision! Service, uptime and features far surpass my previous hosting company and have no complaints thus far....Read full customer review

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Review By: Greg Belskeni

Review: At first I was a little skeptical of HostGator, being as their price was rather low compared to some of their competitors. Despite this fact I still signed up with them and couldn't be happier. Although they are a cheaper option, the service they offer is top knotch! I have had very little downtime with my website and customer support is always ver......Read full customer review

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Review By: Todd Daniels

Review: I will not be renewing my contract with HostGator, I have not been pleased by the amount of support I have recieved. I am constantly finding my sites load time is slow and it's unacceptable....Read full customer review

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Review By: Steve Jacobson

Review: I have only been with HostGator for a few months now and I have to say I am thouroughly impressed! Anytime I have needed help with my account - which is a lot - they have been able to assist me quickly and I got all of the answers I needed. I do not regret signing up long for a long term contract with them at all! I would highly recommend HostGator....Read full customer review

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Review By: David Bernard

Review: The Gator has to the best web host out there, hands down. I've never had a problems with their service and their support staff is friendly and always helpful! It's no surprise too considering everywhere you go and read about them you'll read good things mostly. These people know what they're doing and know how to keep clients happy....Read full customer review

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Review By: Tom Bennett

Review: Don't trust the Gator! All those ads on the web get you thinking but do NOT host with these guys. I've been a customer for a few months and am now in the process of switching hosts. Their servers are down, they never pick up their phone, the email support is appalling. I'm sick of them calling their server "maintenance". It's worry how much maintan......Read full customer review

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Review By: Matheson McBain

Review: Sometimes when I reach out to customer service, I don't think they really know what they are talking about. My issue never gets resolved right away, always has to go through multiple people. I find the down time also to be an annoyance for my company and our customers. ...Read full customer review

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Review By: Lindsey Coultard

Review: "I've been with HostGator for over 2 years now and I have got to say that their support has been excellent. I was a complete newbie to websites and today I run a successful website. All this was possible through the patience of the support staff, guiding me through what I would need to do and always willing to help. The only thing that annoyed me was the $3.96. Why 96? What is up with that?"...Read full customer review

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Review By: tf

Review: Free is not free, read the small print. Double billing, no invoices. Techs not familiar with policy each tech tells a different story. Right hand does not know what the left hand is doing. Billing without authorization....Read full customer review

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Review By: Travis MacDonald

Review: "I recently made the switch HostGator after hearing a lot of good things about them from my friends and colleagues, and I'm glad I listened. The service is great, I've never had issues with my site being down and the fact that they made it easy for me to set up a blog on WordPress has made me a fan. I'd recommend their service to anyone who is looking to set up any kind of website. "...Read full customer review

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Review By: Sarah Kay

Review: I signed up for after seeing a billion ads and reading about them on review sites. All I really needed was to set up a simple blog and have an email account. Their support staff is useless, you never get a response. And when you do, you never get the answer you want. I've already moved to another web host and I'd suggest that anyone else looking to host with them, AVOID!...Read full customer review

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Review By: Waylon Colan

Review: You want to know why I signed up with Hostgator? They have a freking crocodile as a mascot! A CROCODILE! No, but seriously, hostgator is awesome. My site is never down and these guys are super helpful. I'm a design student, so having my own site is super important. I can apply what we learn in school right away and even though I'm learning some of ......Read full customer review

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Review By: Mary Reynolds

Review: Everywhere I went online, there was a hostgator add. So obviously when I decided to create my blog I went with them (they have a great wordpress deal), i didn't know anyone else. Well I have no regrets. So far HostGator has been great - fast support, no down time and all the tools I could ask for...and more! You see all those hostgator ads? Just click on them. You won't regret it...Read full customer review

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Review By: Wayne

Review: I have done it all, from shared hosting, to reseller to now dedicated servers and have been with 6 different providers over the past 13 years. Baring any drastic downgrade in the service and equipment I now enjoy, I plan to be with Hostgator for my dedicated servers for a very long time. And when someone comes to me with a site that I prefer not ......Read full customer review

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Review By: Wade

Review: Piece of mind is the most important thing that you can buy, and that's what you get with HostGator....Read full customer review

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Review By: Andrew

Review: I was with Lunarpages for about a year. As I approached the end of my subscription, they started to claim I was using too much CPU resources, and to pressure me to switch to a much higher priced plan. I switched to Hostgator, and could not be more pleased. My site works perfectly. All latency I experienced with Lunarpages is gone, there is not CPU ......Read full customer review

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Review By: charlie

Review: Worst host ever. They constantly update their servers that crashes your websites and breaks everything that was working yesterday. And their support is useless with no idea what is going on. Avoid like the plague, especially if it's important to you that your websites work!...Read full customer review

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Review By: DrewMac

Review: Have always had a great relationship with Hostgator. They are very good about getting to the root of the issue and helping correct it quickly!...Read full customer review

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Review By: Tun

Review: I have been a ipage customer and happy with their service. I was able to make with weebly drag and drop web site so easily. Customers from Ipage has been perfect. But with host gator I had to wait 15 mins to talk with technician. Other than that they were not really technician. Not well trained.Very different from Ipage technician. I will strongly ......Read full customer review

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Review By: Ruth

Review: I have kept a reseller account with hostgator for nearly 2 years now. Hostgator has truly been an excellent host. They have excellent customer service (friendly, knowledgeable, responsive, and willing to help even if it isn't their problem), plenty of features, nearly-perfect up-time and a good price on reseller accounts. I recently found out tha......Read full customer review

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Review By: Israel Costas

Review: I have been trying several web hosting companies that offer chap hosting plans and I experienced a lot of troubles until I found about HostGator. They offer both great cheap and more professional paid hosting plans that are a little higher. I started with their basic plan for my first and site and then upgraded once I had more sites to design and r......Read full customer review

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Review By: Greg Johnson

Review: So far I have been very pleased with HostGator! Excellent pricing on a three year term, no unexplained downtime and great support. Being a first time site builder I have had many question and they are always their to answer my questions when I need them....Read full customer review

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Review By: Yangi

Review: Wonderful service! I have been using this company for quite a while, and I do not have one complaint. Whenever I have an issue, I email, and I usually have a reply within the day with a list of options and real answers to my problems. You know the person is real and it is not an automated answer. Also, the amount of space is phenomenal for the ......Read full customer review

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Review By: bruce

Review: Some users might say good things about hostgator because they've never really experienced high traffic to there website. Once you have a large or high traffic website you will encounter numerous issues with Hostgator. I have a considerable ecommerce site that generates thousands of dollars in revenues every day. My site has been down all day so far......Read full customer review

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Review By: Rodrigo M.

Review: Host GATOR has provided a reliable and affordable host for my personal web pages that I run and own. The HG staff provided prompt and relevant answers to all my questions while setting up the web pages and acquiring domain names that were needed for me and my sites. I highly recommended Host Gator for Web Hosting and domain needs to all....Read full customer review

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Review By: Anthony T.

Review: HostGator is absolutely hands down the best in the business. They are priced competitively, many times at the best rates around. They have award winning customer service that always takes care of any issue big or small. Their uptime is never an issue as they are always A+. They have the latest and greatest features and user/admin panels. Great tool......Read full customer review

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Review By: Michael Winter

Review: Terrible support, the worst loading and subsequent response times I have ever seen. No longer hosted there....Read full customer review

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Review By: Barbera H.

Review: I am very pleased with the hosting plan which I choose from HostGator they are great to work with. The services are perfect and I can always rely on their servers and support center to be running and ready. I cannot claim from the prices because they satisfy my needs and are very affordable for me so I am happy overall with that.. ...Read full customer review

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Review By: Cat Fanatic

Review: A purely excellent experience! I have used other companies in the past, however, this is the best company for hosting! I space provided is ample and the amount of control given is amazing. You can literally do everything you need with the easy to use control panel. The support is also an added bonus. If you have any issues, feel free to email,......Read full customer review

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Review By: J.

Review: I have been with HG for almost four years now, hosting multiple business-related and personal websites with them, and it is very unfortunate that after all these years I am forced to look for another hosting service provider. The reason is their horrible, horrible, nightmare customer support. So as long as you don't run into any problems or ......Read full customer review

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Review By: Junior

Review: I am extremely satisfied with the service Host Gator has been providing me for my sites. I have a VPS account and the service has kept my site up longer than either of my two previous hosting companies. I know this because I have an uptime tracker which alerts me to anything and they have been running my account perfectly and I have no complaints o......Read full customer review

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Review By: jeff

Review: This is the best host ever try them 1 mouth free with code 404page you will love this host no contract they help you with every thing and good speed we used over 1tb on shared hosting with band with with no problem! BEST HOST this shared host tops most vps!!...Read full customer review

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Review By: Jack

Review: Uptime horrible, all kind of excuses, tech support responding to the tickets - waiting time few hours, overloaded servers, not recommend for serious business on the net....Read full customer review

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Review By: Robert

Review: I was with 1and1 and Godaddy before I found hostgator. Its the difference betweeen a Corvette and a Chevette. Host Gator is ALWAYS responsive. When I first signed up I flooded them with tickets to see if they would respond well (since my past experiences were awful) they corrected them all and gave me excellent advice. A+ rated hard to find good companies like this. ...Read full customer review

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Review By: torres

Review: I've been with HostGator for just over 6 months. I have not had a single issue or sec of downtime. The cpanel is so superior over the garbage that my last host provided, I had no idea what I was missing! My websites run flawlessly, and I've been able to set up 2 extensive, very professional store-fronts and generate some serious revenue!...Read full customer review

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Review By: Matt Duncan

Review: I have used several web host over the years including Bluehost, Yahoo, GoDaddy, Siteground, 1and1, and others. Some were ok, but their "unlimited" plans weren't really unlimited. Actually none of them are. Some hosts have a limited on "multimedia" files and everyone has a limit to a certain number of ionodes, or the number of total files you can ho......Read full customer review

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Review By: frederick

Review: The only major complaint that Ive got is that their tech support department is awful. I had a php script that was using too many filehandles and i got suspended!!! my account was pending investigation and then they told me to investigate the issue and get back to them. I got back to them in 10 min and they then took 10 hours to respond! I make money from my site and this was not acceptable....Read full customer review

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Review By: havana

Review: The HG server offers max accessing speed. Transfering data through FTP also is a faster process. With unltd bandwidth the site has remained up all the time. A perfect backup of data is also maintained. My site has undoubtedly recieved more hits with this host and never sees downtime. VERY reliable....Read full customer review

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Review By: Vanaika

Review: Some users say good things about hostgator because theyve never really experienced high traffic. Buuuuut those with high traffic are generally automatically suspended until they purchase the more expensive server package!...Read full customer review

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Review By: amir

Review: I am running three websites and both work perfectly. The cpanel is simple and easy to use. There are also many other great features like PHP support, mySQL, email, webmail, SSI, CGI, you name it they got it! I have been with HostGator for about a year now and I have never experienced downtime. The download speed is also very fast! Very happy customer!...Read full customer review

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Review By: Jordanna P

Review: HostGator's cpanel is way way ahead of my last host. It is a very useful cpanel. I mostly like the Awstats. It not only gives you all kinds of traffic statistics for your site, but it shows 404 link errors and other such errors. Even adding subdomains etc. is done quickly and easily. I've only called support once. They answered right away and fixe......Read full customer review

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Review By: DP

Review: I was happy with host gator up until it mattered most. My website that I hosted with them was hacked and hijacked...and there response to me was this please wait in line. I did not feel that they took this incident seriously at all. On top of that, they told me that i was not the only site they had that was hacked and that I needed to wait my tu......Read full customer review

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Review By: Mo and Gerry

Review: HostGator offers a few levels of web hosting which i think is ideal for anyone who is just trying this out and waiting to see what will happen with their website. So I started with the basic plan like two years ago - kudos to hostgator for offering everyone cpanel and a great sitebuilder too - and then i was able to upgrade really eaily as soon as ......Read full customer review

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Review By: John Hartner

Review: Their tech support is not very helpful. They have botched numerous server transfers and do not keep with the time line they provide. Additionally, they will upgrade their servers (dedicated and shared) without any notification... often times causing database errors causing downtime. Not very happy with them....Read full customer review

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Review By: Voy

Review: Ive tried othr web hosting sites, AND host gator relly does eat up the competition! ROFL ...Read full customer review

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Review By: Tim

Review: - They upgraded their MySQL database without any further notice which caused at least 4-5 hours downtime (Not professional) - Their MySQL upgrade caused some problems on my applications. We have to spent hours to fix it. - Our web site downloads a remote file (50MB) once a day by using a cron job which is not possible with them. They have 15mb o......Read full customer review

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Review By: Randall

Review: I have a small personal website hosted with hostgator. I'm very impressed with their super fast servers. I've been with hostgator for almost a month. My site hasn't been down any since I signed up with them. They have 24/7 chat, 24/7 toll free phone number, you can submit a ticket if you need help. A very friendly user forum. I love the cpanel a......Read full customer review

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Review By: A. Morris

Review: I've just switched to HostGator's dedicated server... for the amount of money i'm paying, nearly $200 a month, I would expect a little more from a managed service. No down time, but it's been tough to get answers to my questions. A dedicated server is new for me - if you're new to this world as well, maybe you should check out somewhere else....Read full customer review

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Review By: KevinG

Review: Excellent overall. Support queue sometimes slow, and support reps don't always know the answer - but they find the right person who does....Read full customer review

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Review By: Chris

Review: Most everything is fine with HostGator except the download time and load time of my site. I use a monitoring service to track it. It consistently is given fair ratings. For the price I pay, I want a faster web hosting service. I'm moving on....Read full customer review

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Review By: Enrique Delgado

Review: They offer an immediate attention to our support requirements and they have the knowledge to solve problems. They also speak Spanish....Read full customer review

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Review By: Jacira

Review: This company gives top-notch support, either by phone, online chat or e-mail. Their uptime has consistently been 100%. I've moved all of my clients' sites to HostGator. By the way, they are no longer in Boca Raton,Florida, they are in the Houston, Texas area, and their servers NEVER went down, even when that area was devastated by hurricanes. Awesome company!...Read full customer review

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Review By: Brian

Review: I would recommend HostGator for those with small starter websites. I have owned and ran a business off of mine, and I wouldn't recommend it. I haven't tried a dedicated hosting server with them, so my opinions are based on the best of their shared host plans. Although their customer service is fairly quick and friendly there have had several issues......Read full customer review

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Review By: Ivana W.

Review: All the demo's and options are great and all - but I'm sorry the monthly fees are just waaaay too much - there is no way I can afford that in this economy....Read full customer review

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Review By: Andrew

Review: Note: This is what I am forced to say after 3 years, where i tried countless times (in excess of 15) to give Hostgator the benefit of the doubt and was very patient - still they know this is true, and they know it happens more often then they want to admit We have run several dedicated servers with hostgator from 2005 - End of 2007, nearly 3 y......Read full customer review