InMotion Hosting Customer Reviews
Review: I love InMotion Hosting! I rarely have to wait to talk to someone. They are always very helpful and resolve any issues quickly. Customer Support has always been a pleasure to talk to. I've never had a bad experience, I'm so GLAD I decided to go with InMotion Hosting!...Read full customer review
Review: Excellent support - They take the time to clarify and address my concerns in a truly professional manner. A "World Class" service for sure....Read full customer review
Review: This level of service is rare in any industry. I'm very happy with InMotion hosting....Read full customer review
Review: I have been very pleased with InMotion Hosting. They have done exactly what they said they would do and have not bothered me with a bunch of unwanted emails and advertisements. I definitely recommend InMotion....Read full customer review
Review: The server management and technical support teams are terribly incompetent. My wife and I host several sites on a managed, dedicated server. The same sites were previously on their VPS service where the support and server management was equally poor. Several times when we have requested changes to managed services, the server management team has......Read full customer review
Review: Hard time say about the up-time or consistency of speed/service at this point. All I know is that so far (and it's only been a few days). They are incredibly fast! and their customer service is impeccable; also very easy to reach online through chat. Which is a great feature.Mainly though, my website loads at lightening speeds (which is exactly wha......Read full customer review
Review: Their customer support is the BEST!! I can talk to a real person who I can understand and who understands me- they aren't in India. They are here in the US and speak English quite well and clearly. They are also patient with my silly questions. Love them!...Read full customer review
Review: Support is disjointed and you have to talk to at least 5 different people to get a knowledgable technician for the most basic tasks. You can chat with a tech. initially and then you are told to submit an email to support for further help. You think you are sending to 2nd level support only it is just another 1st level support tech. I have been put ......Read full customer review
Review: Good job overall. I have had my sites and emails go down about 3 times, but you guys did really well to get them back up. Great control panel loaded with aweosme features. Customer support is really important to me and your's is top notch....Read full customer review
Review: So far so good. Everything that I read about them online has been true. They are quick and good at what they do. I had a problem and they solved it in a timely manner. Thanks InMotion....Read full customer review
Review: Top Notch: Quick to Answer, Quick Resolution, Educated People....Read full customer review
Review: The bad rating I gave you is based on the second issues I had with your customer support, you simply do not read the emails, after the 3rd explanation my request to help was ignored again and instead of asking to delete the email you just did it and then asked if this was ok ??? Very frustrating and a damage to me!!!...Read full customer review
Review: Every one is always very nice and enjoyable to talk to. So far, any problems I have ever had, have been solved in a timely manner. Very good phone support...emails too....Read full customer review
Review: I have had an ongoing problem with this particular URL, and have contacted InMotion several times about it. For some reason InMotion does not seem motivated to resolve the problem. We have been satisfied with InMotion up until about 3 months ago. We are now starting to consider the possibility of terminating this account and our 5 other accounts and having them hosted with a better company....Read full customer review
Review: Moved our business website from a host where it had been for 10 years because that host had a lower cost product they would not allow us to use. InMotion was very helpful and answered all my trivial questions which made the dreaded move easy. Moved the site in one day including a new SSL certificate. ...Read full customer review
Review: Excellent, very quick support, just a shame they have no servers outside US. Definitely recommended....Read full customer review
Review: Tech support is particularly helpful. Even when my questions are rather obtuse, they are cheerful and courteous....Read full customer review
Review: I have been very pleased with InmotionHosting for the past year, but in the past month I have been forced to deactivate my account and switch providers due to server issues. I have spent countless hours with their technical support team attempting to figure out what the issues are, with no luck....Read full customer review
Review: So far so good -- so glad I dumped my old provider and went with this one!...Read full customer review
Review: I am new to this whole Website Hosting stuff. However, your team has been very helpful and gone out of thier way to help me look like I know what I am doing.. Thanks for all the HELP...Read full customer review
Review: I have only had to deal with customer support a couple of times but in each case, my concerns were addressed immediately and accurately, which is much better than my unnamed prior hosting company. I realize that there will always be the time when a technical issue occurs, it is good to know that when it does, the InMotion Hosting staff are quick to respond....Read full customer review
Review: Great product with excellent prices. Only thing I would do to improve it is offer the ability to have shell (ssh) access to my account. ...Read full customer review
Review: Been trying to cancel since AUGUST...Read full customer review
Review: InMotion hosting has provided excellent customer service and outstanding technical support. As a small business owner, I can struggle with some of the very technical requirements of running a website, but when it comes to the hosting, it's simple: just go with InMotion and your life gets a lot easier. I really love these guys, from the online hel......Read full customer review
Review: I truly appreciate competence and effectiveness, both of which were demonstrated on my support call. The tech got my issue resolved and me back into my day in five minutes. Thanks! ...Read full customer review
Review: I haven't been with the host for very long, but so far, I really like the level of customer service. The turnaround time for requests made was very quick and the staff was really helpful....Read full customer review
Review: I should have the ability to alter my site, even with the usage of a default template. After I chose the template, I cannot take items away that I don't need. I am stuck with the template. I asked support if they could tell me what web development tools could be used as import. I waited for an aswer but the support rep said I wasn't responding ......Read full customer review
Review: I e-mailed almost two weeks ago asking for help to set up our hosting that our organization paid for and haven't heard from anyone. Can you please have someone contact me so we can get this going....Read full customer review
Review: I've had Inmotion Hosting for four years now with good results until recently. After my website was hacked and blocked by Google for several days the problem was finally resolved consuming much of my valuable time. Now I discover that my site comes up on the fourth page of a Google search! I pay for managed internet presence at $700.00 per year and......Read full customer review
Review: I am a new customer and first impressions count - so far, my overall experience has been positive and I've noticed InMotion are very responsive which I like. ...Read full customer review
Review: Absolutely great customer support, especially when our site got hacked. We were back up and running within an hour. Always consistently friendly and helpful....Read full customer review
Review: Based on technology available and the performance of that technology, inMotionHosting does a very good job. Based on human contact - not so much, and that would be my warning to anyone thinking about using them as a hosting provider.The front-line call center operators have decent skills and generally work to have issues addressed, if at all possi......Read full customer review
Review: I've been with Inmotion Hosting since at least 2004. Without a doubt, they have the best customer service of any of the online companies I deal with. I haven't tried Zappo's yet, but I bet Inmotion is better! I would recommend Inmotion Hosting to anyone who needs website hosting. ...Read full customer review
Review: My experience with InMotion is what keeps me there. Reliable, excellent value and pricing, good serving performance, and AMAZING Tech Support - they are knowledgeable, customer-focused, and work with you to solve any problem or answer questions on functionality....Read full customer review
Review: Everything has been fine except for the hacking of the site....Read full customer review
Review: I think so far, I might be small, I am using my space as a family host rather then business host. That POV is different, but I have no major issues to report. I have not had any downtime, nor any issues with mail delivery, etc. - In the future my needs may change at $120/year, but for now I am ok unless I can see myself being able to utilize my sto......Read full customer review
Review: Since coming to InMotion Hosting, I have been treated with respect and courtesy, and all of my issues have been handled quickly and efficiently, with no fuss, just great work. Thanks!...Read full customer review
Review: great value and great service quality. it is the best!!!!!...Read full customer review
Review: Very friendly and helpful....Read full customer review
Review: Always very helpful and take care of what i'm calling for. Thank You...Read full customer review
Review: The customer support team is fantastic! They were able to help me troubleshoot some issues I was having and they did it very quickly....Read full customer review
Review: Very professional. I had a billing issue; was charged twice. First of all, you have a phone and it gets answered by a human who speaks good english (I did not need an interpreter to do business with you) Very professional customer service agent who spoke with genuine interest in my problem. She found the SSL charge was in fact double charged, and i......Read full customer review
Review: I'm not technical genius and InMotion Hosting's customer support has been amazing. Every time I have called, they have been a tremendous help. I have and will continue to recommend you to friends and business professionals. Daniel France ...Read full customer review
Review: I was very impressed with the customer support via chat (Meagan F, Josh, Craig) helped me with Pro set up and launching my site and it was up and running in a couple hours, incredible!! ...Read full customer review
Review: I've had to notify their support of their servers being blacklisted twice in the last couple months. Unacceptable in my opinion....Read full customer review
Review: The online chat was extremely helpful and was immediate. Thank you....Read full customer review
Review: InMotion is the best ISP I've had to date. They have near-100% up time, and 24/7/365 phone support....Read full customer review
Review: had another group develop website and as part of the arrangement, they will host....Read full customer review
Review: Great help to get my ownership back. Specially Selina from customer care depart was most helpful and fast in work. Thank you once again and love to work with your services. ...Read full customer review
Review: I have been with InMotion hosting for 4 years. My site has fairly heavy international traffic from the US, Asia, Canada and mroe. They are very reliable service complimented by great customer service via chat and email. As for features/tech aspects, cpanel has a ton of good software like forums and blogs. They just continue to impress!...Read full customer review
Review: Very impressed thus far. Very helpful in tech support and quite responsive. Don't change a damned thing. ...Read full customer review
Review: Excellent and fast support from the inmotion team, as always. I am fully contented with the service I've had so far. Keep it going, guys!...Read full customer review
Review: Always had great service and support even on small stuff. Staff is friendly and very knowledgable. I have had several years of great service....Read full customer review
Review: Great, fast, reliable service. Knowledgeable tech support team willing to help out with any issues....Read full customer review
Review: I moved 4 of my web sites to Inmotion because I had read good reviews. My business requires me to use ftp sites to transfer files to clients too large to e-mail. I now learn that Inmotion does not support ftp access from Internet Explorer, only from Firefox. This is just inexcusable. They are too cheap to pay Microsoft for the IE access code. I am moving again with eys wide open....Read full customer review
Review: LOOOVE your chat feature. I really appreciate your service. Keep up the good work....Read full customer review
Review: Great Service but I need more information about your service via your company homepage....Read full customer review
Review: In Motion support has been amazing. They've answered my questions and provided guidance via phone and email in a very timely fashion. My website wouldn't be up and running without them. Thanks In Motion!!!...Read full customer review
Review: Very easy to register ang got my account in minutes....Read full customer review
Review: The customer Support are all very friendly & polite who answer the phone. The problem it was very difficult to switch hosting companies. It has been going on for days and my web-site has been down 3 days and is still down. I have made countless call. Its always another dept. Its one of the most frustrating company changes I have ever done. I f......Read full customer review
Review: The best customer service & tech support I have ever experienced!...Read full customer review
Review: I hve just started with inmotion, it seems to be a decent host if you want to establish a larger site, but the problem is a little bit of a high price. I dont think it has enough to charge what it does, especially when i only want to run a pretty small website. Don't think i'll stay too much longer...Read full customer review
Review: Excellent value and service. I wish I had found it years earlier. I have switched all the websites I am responsible for to InMotion....Read full customer review
Review: My business is extremely busy and I can't afford a minute of downtime. I love in Motiont for their speed and server power. It's important to look at things like where the data centers are , i think In Motion got their infrastructure right....Read full customer review
Review: Customer Support Representitives are great. They have always been upbeat and have had the answers!...Read full customer review
Review: One way to describe inMotion's customer support...Read full customer review
Review: I feel this hosting company is by far one of the best around. The customer support alone is worth the fee but they have a great Cpanel full of options for your website and web building needs. I am so satisfied with Inmotion Hosting and thankful for thier excellent service for over a year and a half now. The pakages they offer are better than they f......Read full customer review
Review: "Don't even bother with the starter plan...it's just there for people who don't really want a site. Do yourself a big favour and sign on for the business class hosting. Even if you're not a big business, you'll find it smooth, and you'll have a real pro look sight that will impress everyone. Most importantly - and i can say this because i just upgr......Read full customer review
Review: I thought Max speed zones was just a gimmick to set inmotion apart... it does set inmotoin apart... but they really work to make everything super fast! I share a lot of music files and MAN the max speed...well it's the max!...Read full customer review
Review: If I knew it was going to be this easy I would have created a web site long ago. Great service & tec support!...Read full customer review
Review: I totally recommend this service and feel it's been a great value thus far....Read full customer review
Review: The inMotion service guarantees were what got me to sign up (i'm not much of a risk taker!) and though i've had a few problems, they've always been solved quickly. I'll stick with inMotion....Read full customer review
Review: I live in Canada and apparently this means that I get the second rate customer serivce. Live Chat was more like a slow sad song. Otherwise my site's fine... but i think i'll look for a web host in canada...Read full customer review