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IX Web Hosting Customer Reviews

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Review By: Todd Jing

Review: poor Customer Support...Read full customer review

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Review By: william waco

Review: I have used a handful of the "Famous" companies including Go-Daddy and 1&1. IX is much easier and has better service than any of the other services I have used. I have been using them now for well over ten years. They are "here to stay", they are rock solid and completely reliable. ...Read full customer review

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Review By: Bryon

Review: We have been using IX Webhosting for many years. They have been good except for one area which is a major deal breaker. IX Webhosting often changes their server configuration so that files over 9MB are not able to be uploaded via a web form. This is all done in the name of performance and security. I contact them about the problem and they fix it t......Read full customer review

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Review By: Rob Lynch

Review: My only complaint is that they don't have awstats and use the webalizer ones. I have 6 websites that i am hosting with ix. Any time i have needed any chage to the way the site was set up (change to MVC 3) or issue found (like digital certificate) - the folks there have made the been very fast in fixing the problem. It has never taken more than a fe......Read full customer review

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Review By: masterMJ

Review: well... the ix techie people didn't quite make the 1 hour response time but i gusee they onlymissed it by 10 minutes! No biggie and this guy, i think it was chris or chad, he knew his stuff ...Read full customer review

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Review By: Donald E. Clem

Review: My site has been hosted by IX since January 2005 with very few problems. The first hosting site used went out of business; the second had connection issues; and the third had a terrible control panel. IX has a lot of features, but I don't need most of them. I use the stats and the mail features. The response when using FTP is excellent. When they ......Read full customer review

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Review By: rick delaney

Review: I've been with IX for 5 years. My business plan included 3 free domain names. I received a renewal notice recently and when I went to renew my domain name they state I owe $7.49 per domain name. This increases my plan more than $22 a year - without even being told! This is no way to run a business, I'm currently shopping around....Read full customer review

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Review By: Richard Nicolini

Review: Andrey did a great job of reminding me of what needed to be done regarding this new domain. She was on the live chat in just a few seconds. As always the support and service I have received from all the ix hosting staff has been outstanding....Read full customer review

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Review By: Valery

Review: I have used this host site for almost 2 years. Normally, I have not had any unfixable problems nor do I stay on hold very long. However, just today, I found out that even though I have ownership of the site other people can access the account and can change the information (even cancel the site) with out notifying the owner as long as they either k......Read full customer review

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Review By: Fred Showker

Review: IN four months, the email has been down 11 times. We've spent hours and hours in support to no avail. They have accessible support, and are always courteous, but when you're down, you're down. Email latency is much more frequent. Clients are screaming to get OFF IX. As I write this, the sites are down -- all of them, yet IX is still up. Tracero......Read full customer review

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Review By: johnny

Review: superb....service, value, speed... EASE OF USE. On godaddy it takes literally , count them, 13 clicks to get to phpmyadmin.. its so confusing to do anything at all on godaddy... ix FTW...Read full customer review

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Review By: Jet Cowan

Review: Galina Kiseleva was able to answer my question in under 30 sec. she is doing a great job...Read full customer review

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Review By: Grace

Review: Excellent customer service, excellent uptime (although I get highly agitated on the rare occasions when there is downtime, no matter how brief), just basically reliable!...Read full customer review

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Review By: Reggie Scott

Review: I subscribed to their "unlimited" plan as well. Have about 27 websites on the server, very small sites, only taking up about 100 gbs of space. Server was consistently going down. Like clockwork, 10 am and 10 pm. Or it was so slow that the websites would time out. Even their own control panel would either not load or take 5 - 10 MINUTES to load. The......Read full customer review

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Review By: bernardita

Review: great, easy to manage because i am not a web designer...Read full customer review

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Review By: Rafael

Review: Great HelpDesk, quick and helpful. Recommended ;)...Read full customer review

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Review By: Anton

Review: The customer service have been outstanding...Read full customer review

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Review By: Enrique

Review: Been a customer for over 4 years. Then, after trying to renew, they changed pricing structure and no longer offer to maintain a free domain registration even though their website says otherwise - they are charging existing customers now even though their plan comparison clearly states you are obligated to a free domain. BEWARE!!! As a new customer ......Read full customer review

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Review By: Mohamed Al Wessaby

Review: Besides their excellent service, they have a very skilled and very helpful support team....Read full customer review

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Review By: JDW

Review: The staff at IX are always quick and courteous in their response whenever I have a question or need assistance. I really appreciate their availability on line or by phone. ...Read full customer review

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Review By: mike

Review: ix webhosting is trash. they tell you that you get unlimited disk space. in 2007 it was 8000GB of disk space, in 2008 it was 1000GB, thats right 1 terabyte. Then they moved it to UNLIMITED. it turns out that the reason they changed it to unlimited as explained to me by Jason Hazel, their tech guru, (who is also very beligerent, and will call yo......Read full customer review

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Review By: Alejandra

Review: My only only complaint site studio, ixwebhosting is a great service but is a bit behind design. Everything else is EXCELENT!!...Read full customer review

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Review By: filip petrova

Review: My SQL server is ridiculously slow! The average response time to a html page is over 5 seconds or a pop up stating no server response. My customers are getting furious because there site isn’t working which some are need for their profession. This is ridiculous. ...Read full customer review

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Review By: Steve Mitchell

Review: The only reason there is anything less than excellent in this rating is because I'm still on one of the older Linux Business Plus plans that doesn't have as many control panel goodies as I would like. I’m only limited by my own choice to stay with the plan I have. Their service, support and uptime is solid and consistent. I'm totally satisfied wi......Read full customer review

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Review By: Ram

Review: I utilize IX for personal sites, blogging, business and private storage and have never really experienced any sort of issues that would cause me to second guess my choice to host with them. Ticket center is great, live chat is prompt, and their easy installation apps turned me into a pro. ...Read full customer review

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Review By: Faith King

Review: Secure server, no surprises and excellent benefits with IX. Benn hosting with them for many years now and all of my clients love it. Their revenue is continuously growing as well as the traffic to their site. ...Read full customer review

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Review By: crystal

Review: I use to host at IX over a year ago for a good 3 years. They were great at first. I ended up having several of my clients sites hosted here, 5 to be exact. Well we were all were hacked one lovely day.. (injection virus, changing all my .html files). IX Web didn't even roll back the server. I found out by my client calling me to complain. So I had ......Read full customer review

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Review By: R.Padmanabhan

Review: Great to have such a Hosting Provider with so many wonderful packages and 24 hours Live Support. I really appreciate how IX guys help me out with any issues arised, but ofcourse there has been no issue with IX and I glad that I am a customer of IX. thanks a ton!...Read full customer review

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Review By: Taraeta

Review: Alexey Filimonov was the first 24/7 live chat consultant that was able to concisely answer my query for today. Fast typing and clear well worded answers. Thank you Alexey!...Read full customer review

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Review By: Jim

Review: I tried this web host to try in an effort to consolidate my websites to one hosting account as well as get aspx permissions to use specific dll files for document management. So after getting used to their control panel etc. I set up the site and got everything working ok. Price/Value was excellent. That's the good. However the performance is u......Read full customer review

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Review By: Alyssa P

Review: Amazing front page, FTP and application options with easy installation features is an added bonus. ...Read full customer review

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Review By: Detroit Web Man

Review: Ok. I am very mad right now with them. I am webmaster and I design website night and day. It's 1:30 am and my website is down. So, I called the 1-800 and ask why is my website down. They clam that it was my internet. So, I call my internet people, they ran test, I can access all website but mine. They rest my IP address and all. My internet is run......Read full customer review

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Review By: ArchieC-Ham

Review: Unlimited email accounts, bandwidth, data storage, transfer and plenty of features. IX deals with their issues directly and in a timely manner. ...Read full customer review

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Review By: Brian

Review: Although IX’s cpanel interface isn’t too pretty, they offer you an abundance of features o make up for it. You have the option to host a number of domains individually, with unlimited emails, FTP and DNS access. Glad I chose to deal with IXWEB!...Read full customer review

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Review By: Emmett

Review: 1 years after upgrading to a 3-year subscription for the "Unlimited Pro Web Hosting" product, which included the cost of 3 domain registrations, my credit card was billed for the renewal of 2 of the domain registrations without warning or any notice that the product had been changed. This dealer cannot be trusted to honor their agreements....Read full customer review

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Review By: Lamont G

Review: IX has a pretty ecom sales page template. I have 8 ecom domains with IX and experience nothing but increase in sales, traffic and clientele. It easy to mange and organize with simple clicks here and there and easy installation apps. ...Read full customer review

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Review By: kyle_style

Review: I utilize IX’s shared server for my forum and with the amount of traffic that I receive daily anyone one would think that it would be errored; but with IX that has never happened yet and I’ve been with them for a couple years now....Read full customer review

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Review By: Finch

Review: I’ve been with IXWEB for many years now, but their services are have been lacking for the pass months and haven’t been getting better. Slow sites, random downtimes for hours, and the support give you the run around like they don’t like their job. It was fun while it lasted but I’m currently looking for a new host. ...Read full customer review

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Review By: Andrew

Review: IXWEB is great because they don’t continually raise prices every year so I can afford to stick with one of the top hosts....Read full customer review

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Review By: Brett

Review: High bandwidth, plus extra at no cost such AWStats a business tool, Google and Yahoo ad credits, free and simple installation of Ruby on rails and MANY more. IX provides great features for an amazing hosting experience. ...Read full customer review

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Review By: Terry

Review: I've been using IX Webhosting for one of my clients since approx. 2007. I chose IX because of high ratings when checking out online reviews of Coldfusion and SQL Server hosting, as my client needed these two for a site that was currently running a Coldfusion shopping-cart and SQL Server database. It was literally a nightmare working with IX on migr......Read full customer review

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Review By: Sofia M

Review: Transferring domains was smooth as ice cream and their even supported wordpress which was exactly what I needed for my site. ...Read full customer review

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Review By: Mykhayla-Penny

Review: The only type of downtime I’ve experience was when they were relocating their servers. IX is very constant with uptime, features, pricing, marketing tools, and all offers they advertise unlike other hosts who pull a bait and switch....Read full customer review

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Review By: Norman Acunis

Review: Good: flexibility and less active in monitoring content. Bad: control panel stinks; .htaccess is seriously limited with multimedia. I had to code PHP to get around this; webshell performance is horrific, frequently, website performance is not always consistent and good...Read full customer review

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Review By: Alina Boe

Review: steadfast and inexpensive, with solid support ...Read full customer review

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Review By: Aimable K

Review: Based on bad scripting on the customers end it would cause problems on ones website. It’s usually not a problem of IX. They provide amazing php and mysql scripts. They have friendly support and answer/resolve any issues directly. If you are looking for a top host at an affordable price then IX is the way to go! ...Read full customer review

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Review By: Charice Grey

Review: IXWeb provides an easy interface, free scripts with wordpress already in OSCommerce and trouble free site builder tools; IX is great!...Read full customer review

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Review By: Ron

Review: IX support is very helpful and friendly. he walked me through the issue I was having until it was resolved; didn’t talk long as the reps are very knowledgeable....Read full customer review

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Review By: Tech Support

Review: We have been longtime customers and have recently started monitoring the site 24/7 and about 12 times a day it fails to respond, we have submitted multiple tickets on the issue and get the same canned response every time. Now today the sites that we have at IX are down cold and they can not tell me how long they expect the problem to last.... I am moving my sites to a new server asap....Read full customer review

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Review By: -bkapur1972

Review: I just started my 2nd year with IX - I thought about shopping around when my renewal came up but their price is great so I decided not to bother. My site isn't too fancy so I don't need tech support but uptime seems pretty good from what I can tell. Overall happy with this host....Read full customer review

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Review By: Zoe

Review: IX unlimited pro package is the best thing to happen to my business website. With anonymous FTP access, unlimited Postgre SQL, override .htaccess support, Ruby on Rails scripting and MANY other features made for a professional site. IX hosting is the greatest and their online support is very cooperative unlike other hosting companies that I have been with previously. ...Read full customer review

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Review By: G0li@th

Review: IX really needs to update their security. There servers are at risk to hacking and infections. My site was hacked a month ago and they dealt with my problem with a lot of miscommunication. Good thing I didn’t experience too much downtime and lose of money/time; but they still turned the other way and don’t seem to be acknowledging the situation. TERRIBLE, isn’t it!?! ...Read full customer review

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Review By: Dylan Joe

Review: Control panel, piece of cake especially for someone who has little to no experience in building a website. IX made is very easy for me to start u my own online business and now because of them I’m a expert!...Read full customer review

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Review By: Justin Ding

Review: Saved my life from a rocky hosting provider whom I was with previously; They made the transition smooth with no after effects to me, clients or visitors. . ...Read full customer review

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Review By: King

Review: This hosting is really really slow. For those who still have doubt buying this hosting, i would highly NOT recommend you for this. The time load is damn damn slow.. ...Read full customer review

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Review By: Joshua

Review: The beast feature for IX is their support team and polite CR ...Read full customer review

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Review By: Caleb

Review: Online chat is incredible; they are very prompt and are always there to answer any sort of question. I’ve been with then for a few months and haven’t experienced nothing but quality. ...Read full customer review

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Review By: Nadil T

Review: IX is amazing for scripting and at their prices it’s totally worth it. They not only have great scripting options but other simple to install apps and features to go with it. ...Read full customer review

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Review By: June

Review: IX offers first rate service with fast and reliable websites and support....Read full customer review

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Review By: Pheobe

Review: They are the best hosts available! Outstanding speed, economical price and advanced features....Read full customer review

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Review By: Jaden

Review: IX support and hosting experience is flawless...Read full customer review

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Review By: W Flowers

Review: A miserable experience with constant Support Tickets and/or chat sessions to fix an intermittently unavailable slew of sites on an 'Unlimited' account. They shut down our access to product images because our sites are using too much bandwidth on the server. But this is supposed to be an 'unlimited' hosting account! I strongly recommend that anyo......Read full customer review

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Review By: Heather

Review: Incredible mail server IX!...Read full customer review

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Review By: charlene hough

Review: IXWEB had prompt online support. I receive nothing less than 99% uptime and effectual marketing tool features....Read full customer review

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Review By: Stephen

Review: FTP runs smoothly, I have no problems adding dynamic pages to my site which was originally filled with static pages. I’ve tried many hosts and IX is the best by far....Read full customer review

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Review By: Casey

Review: Super slow load times, and random down times. They kept blaming our code, but it ran super fast on 3 different test servers. A different excuse every time we called tech support. Definitely would NOT recommend them....Read full customer review

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Review By: Kyla M

Review: There are many host companies out ther but IX Web really has it all! They are with me every step of the way. ...Read full customer review

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Review By: Jimmy Lampar

Review: IX Webhosting is a Great webhosting. Been with them for 6 years never have issue customer support is always willing to answer and help out. The server is fast, reliable, and the uptime is amazing. Highly recommend giving them a shot they will surprise you with what they have to offer. ...Read full customer review

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Review By: Joe Smith

Review: I have had a REALLY GOOD experience with IX. After the problems I had with other hosting providers (we won't name names), I was able to have a fresh start with IX. The customer support had been very respectable and my upload/download transfers are unbelievely quick, which makes it easy for me to run my website. Everything that IX promotes has been......Read full customer review

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Review By: Larry Hanson

Review: I have been with IX Web Hosting for just over 3 years now and let me say 2 words...Read full customer review

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Review By: ohn Wilson

Review: As long as you don't need Front page Server extention, the have stoped supporting it. They sent out one email I found out 7 months later when all my forms stopped working. The first tech worked with me for a long time before the manager got on and just said oh we don't support front page anymore....Read full customer review

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Review By: Astrologul

Review: Horrible. i had 2-3 downtimes in every month and this for 1 day or even 2. I moved on now fortunately to a much better hosting...Read full customer review

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Review By: masterM

Review: well... the ix tehcie people didn't quite make the 1 hour response time but i gusee they onlymissed it by 10 minutes! No biggie and this guy, i think it was chris or chad, he knew his stuff ...Read full customer review

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Review By: Steve

Review: I've had over ten years of experience with web hosting and frankly I was sick of changing hosts. IX will be the first host I actually renewed with after the first year....Read full customer review

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Review By: Hosting client

Review: General service is average, and of course "average" is ver good in the current market. Download reliability has been excellent (our sites provide mp3 downloads)....Read full customer review

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Review By: MaryAnne

Review: I have realized support from this company for past five years, relied on them to support advertising for my resort and websites I developed for neighboring businesses, about seven websites in all. Support has been steadfast. IXWebhosting site is user friendly site and well organized....Read full customer review

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Review By: Jim

Review: I call on average once a day (some days it's many times)about downtime. Every imaginable excuse has been given. The latest is 'Control Panel' problems. Tech personnel are great but the tech process and result are very much lacking! Sales and Billing support are good....Read full customer review

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Review By: Tarek El-Haddad

Review: Excellent 24/7 online support...Read full customer review

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Review By: Rebecca Stiemke

Review: My website would often go down. Several times they didn't understand the problem right away. Just a frustrating expereince....Read full customer review

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Review By: Jim Dillon

Review: IX Webhosting's control panel is easy for almost anyone. I have been very pleased with this hosting account and have around 4 domains hosted on one account. I love being able to manage all four with one ftp account or setup individual ftp accounts if I need to....Read full customer review

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Review By: Maxwell

Review: The deciding factors to switching to IX were, 1) rDNS via dedicated IP (basic plan includes ONE, other providers basic plan provides NONE). 2) Price, $3.95/mo, not a "special introductory rate" that goes up later. 3) Tech support had the right answers the first time....Read full customer review

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Review By: Don M.

Review: I have been with IX Web for over 3 years. My own experience has been satisfactory. The few times I have submitted a support ticket, the response time has been quick. I was with another web service and compared to them, IX is much better. They are one of the few that support both a windows based server and linux. Since I use ASP, the windows platform was a real plus....Read full customer review

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Review By: Paul

Review: Customer support is, like many support lines, very quick to push problems off to others. "It must be your router or ISP that is dropping established FTP connections randomly. It wouldn't be our stuff"...Read full customer review

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Review By: sonja

Review: We signed on for IX VPS hosting because our ecommerce site was going crazy! We're so busy! I had a little trouble getting through to sales but once I got someone on the line it was so easy to switch plans and I feel so much more in control of our business. VPS has just made our wesbite store faster and smoother. B...Read full customer review

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Review By: Richard Holderbaugh

Review: I had an account for four years on an enterprise plan with unlimited functions with 40 domains 500 subs. Just recently over the last 6 months they have restricted my email accounts. Constantly causing blocks on sending of emails and having websites down for more than a week. The OsCommerce that they have supplied will no longer function on the SSL.......Read full customer review

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Review By: Frank

Review: "Pros: Lot of features. Cons: Terrible customer support, Constant email problems for the past year with no resolution in sight. Don't go near this one."...Read full customer review

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Review By: Steve Murphy

Review: The customer service rep helped me get signed up and my account quickly activated!...Read full customer review

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Review By: Terry West

Review: Maybe it is because my client needed so many special features: Coldfusion and MSSQL Server database, but I have spent countless hours dealing with problems with the IXwebhosting Coldfusion plan. The customer support has been terrible as a "trouble ticket" must be created for every little task, then there was a wait of 2-7 days for the ticket to be ......Read full customer review

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Review By: Bylappa

Review: so far I am very happy with your service....Read full customer review

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Review By: Sean McKinley

Review: I have been recommending IXWebhosting for a few years now, but between the support and the number of problems that I have encountered with other sites and other customers that are using IXwebhosting I am no longer recommending them. They often avoid fixing problems that you have and say that they have fixed them, but when you go to use that portion again it happens again....Read full customer review

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Review By: PJ Penny

Review: Based on some of the reviews I have read on IXWebhosting it seems like theres a lot of areas that need to be evaulated, but I have not had a problem with them at all. In fact based there customer skills and support they have proven to me all there benefits that they have promised are in fact true. IXWebhosting has been great to me and has given me the neccessary tools for my webpage....Read full customer review

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Review By: Irvine

Review: IX is the best Windows hosting service I've found. They fully support windows users and they don't charge you an arm and a leg for not using Linux or Unix. And Cold fusion to!...Read full customer review

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Review By: Michael Lube

Review: Be aware of the free domain advertising. It is a trap! Their technical support team is okay but their billing department is terrible. Make sure you have protected your domains and do not purchase any domains from them....Read full customer review

YES

Review By: ash

Review: There service i svery good and always 99.9% uptime and FTP access is also very good, more is that there customer support is excellent...Read full customer review

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Review By: William Fitzmaurice

Review: My business relies on our phpBulletin Board. It functions well 80% of the time, but for no apparant reason connectivity the remaining 20% is slow to none. IX work tickets aren't attended to for at least four hours, and their Live Chat feature is worthless, they can never fix a problem and just tell you to open a work ticket, which I have to do at l......Read full customer review

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Review By: gilma

Review: Never had a problem till now - almost 8-months over. Earlier hosted in another provider for over a year with horrible experience and switched to IX Web Hosting with no problems so far....Read full customer review

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Review By: Ernie D

Review: "IX Webhosting gives you less than one week to fix a credit card issue when an issue is discovered otherwise they suspend your account which causes all of your domains to be down causing you to lose traffic and faith of your regular visitors. Also, they lower their prices to try feebly to stay competitive but unless an exisiting customer asks t......Read full customer review

YES

Review By: Arthur Paone

Review: The agents have been very helpful to me, the Live Chat works well....Read full customer review

NO

Review By: Randy May

Review: Many periods throughout each day where web pages load horribly slow (or not at all), and SMTP server also has problems routinely. But biggest problem is persistent slow web page loading that apparently can't be fixed. Apathy from customer service people doesn't help (especially "chat" who always simply say there are no problems and take forever to respond)....Read full customer review

YES

Review By: doug gaffney

Review: Overall satisfied and would recommend. Responses to submitted tickets sometimes off the mark (off shore?), but ultimately resolved....Read full customer review

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Review By: Duim

Review: Problems with mail server. Late e-mail delivery. Big line for customer support. My last problem was the dns for outgoing mail. They could not solve the problem. They tried to blame charter communications for blocking the e-mails. I changed to Godaddy....Read full customer review

YES

Review By: anony

Review: IX is cheeeeeeap and I haven't had any trouble at all. Don't be afraid of the word DISCOUNT...Read full customer review

NO

Review By: ianr

Review: Too many times have I waited for support to get my site back online and too many times it's been someone else's fault. Also, e-mails sometimes go offline and a few tend to go missing....Read full customer review

YES

Review By: Jef P.

Review: This host has everything I want for the websites i work on - Ruby on rails, joomla, perl. I haven't had a problem that's always good news!...Read full customer review

YES

Review By: Kenny G.

Review: "IXWebhosting is AMAZING...Read full customer review

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Review By: Carmen C.

Review: Once upon a long time ago when I was in college...well i suppose it wasn't THAT long ago but it feels like it sometimes... I needed a webhosting provider that was going to give me enough tools to get my school project done and look better then everyone elses webpage. I came across IXWebhosting site and saw the Expert package and it was perfect fo......Read full customer review

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Review By: Kim

Review: "Extreme Slow, Database Server down occasionally!!! here is example of message I got today: Warning: mysql_connect(): Can't connect to MySQL server on 'mysql31.ixwebhosting.com' (4) in /hsphere/local/home/hapiness/..../catalog/includes/functions/database.php on line 19 Unable to connect to database server!"...Read full customer review

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Review By: jay

Review: false advertising. 300GB, 500GB and unlimited plans are no where close. After hitting 50GB they will suspend your account since you are in violation of the "fair use policy". That policy gives no warning as the the size limit of your account. Uploads of media files are cut off with "disk full" errors. You will never hit the "advertised" size limit of your account....Read full customer review

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Review By: Farzad

Review: "ixwebhosting has a terrible execution of its Terms Of Use. Their TOS is vague and subject to any interpretation of their own. They closed one account of our client and accused him of uploading adult material! The material was a simple PHP page with no adult materials or any photograph at all. We then got hit with their Admin threatening us t......Read full customer review

YES

Review By: Dave

Review: The customer support is incredible. They have been very patient with our company in resolving issues, especially e-mail accounts. Great company. Great people. Webmail is good, but it could use some work on both appearance and being user-friendly in the control panel. Do the reading and you're in really great shape. ...Read full customer review

YES

Review By: Jerry

Review: I have used several hosting providers in the past and none rate as well as IX Web Hosting... Customer / Technical Support communications is key to my online success and IX webhosting has by far the best support I have used....Read full customer review

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Review By: sharkboy

Review: "They have the best deal as far as disk space and bandwidth for your money but be aware of the fine print. Even though they say you have 500GB of disk space if you try and use they may cut you off. My biggest issue has been reliability. I have had several issues where my site was down for HOURS and no one responded. In some cases IIS was down co......Read full customer review