Superb Servers Dedicated Review

Superb Servers is, as they say, "ahead of the rest" because of their intense focus on providing the best possible customer experience. Their plans are among the most affordable values out there, designed to give you a lot for a little. Superb Servers is actually a part of the larger Superb Internet Corporation, which has offered top of the line internet products and services with the bottom line in mind.

Superb Servers.Net is a wholly owned division of Superb Internet Corporation, a world-class, award-winning web hosting company founded in 1996. That's a long time to be in business in this relatively new industry, and they've used that time well, gaining the experience and investing in the infrastructure necessary to deliver some of the top dedicated server and co-location services in the industry. Superb Hosting web hosting is a financially stable company with zero debt: you can depend on this company to be around when you need them.

Superb Servers dedicated hosting has met the ever-increasing demand for inexpensive dedicated servers connected to major Internet backbones, backed up by superior customer service. Technicians are available 24/7 to answer your questions. All support issues are handled within 24 hours; most questions are answered within 24 minutes.

Superb.net offers a range of dedicated servers for those looking for superb connectivity, uptime and service.

Unique Benefits

• High performance, reliable Intel dedicated servers
• Live 24 x 7 x 365 friendly and knowledgeable customer care and tech support team
• Offers a wide array of payment options and terms to choose from, along with FREE setup
• Superb Internet is fully in-sourced: they run their own data centres, their own extensive coast-to-coast IP backbone.
• 100% of support is directly out of their 3 wholly-owned data centres ensuring practically instant response to support tickets and phone calls at any time of the day or night
• Blistering fast, fully redundant core network and backbone connectivity

Key Features

• Choose from one of their choice prepackaged plans or build your own server from scratch
• Great guarantees: 100% network uptime, no packet loss, and less than 3ms latency
• Enterprise quality hardware to ensure 100% uptime
• More add-ons than you can shake a cursor at.

Editors' Comments

Superb Servers dedicated hosting has numerous options available to you as a customer. From discount servers at $59/month to the high-end Dual Processor Quad server selection ($199-$695/month), there is a server to meet every need and price point. At Superb Servers you will find value in their dedicated plans from many different view points. Excellent pricing, enterprise level hardware, a customer first approach, highly skilled and friendly technicians to name only a few. With Superb you can choose any of their prepackaged server plans (all great values) or custom build your own server (starting at just $264/month) to suit your specific needs.

Uptime Guarantee

Superb Servers dedicated hosting guarantees 100% network uptime (with one day's credit for each hour down), no packet loss (with one day's credit for each 1% lost), and less than 3 ms latency (with one day's credit for each additional 3 ms). The NOC is staffed by expert technicians 24/7 with System Administrators constantly monitoring network and server status.

Basics - What you need to know

DataCenter

Superb customers get the full benefit of 3 data centers with 11 POPs (points of presence) throughout the U.S. Multiple redundant and direct GigE and 10 Gig connections with no packet loss and low latency to assorted top tier backbone providers ensures you (and your site visitors) get connectivity that's lightning fast.

Power Management

The Superb DCA3 NOC in McLean, Virginia uses a heavy-duty UPS power supply with a diesel generator backup and the SEA2 West Coast NOC in Tukwila, WA uses 3 parallel UPS systems with a 1.5 Megawatt diesel backup generator.

Server Access by Customer

Physical Access: Full physical access to the servers. Root Access: Root access to the servers

Service Offerings

General Managed Services - Bundles

Superb Servers dedicated hosting offers several managed service bundles depending on your needs. All server bundles come with Superb Internet Corp’s trademarked 5-in-One suite of services which includes: 1) Managed Backup 2) Managed Firewall 3) OS Hardening 4) Patches and Updates 5) Proactive Monitoring

Security and Updates

The NOCs are both staffed by experience network and system administrators, whose sole job is to protect your hardware and your data.

Firewall

Fully managed Cisco Firewall Service Modules (FWSM), a hardware-based, cutting edge solution to protect your IT infrastructure is available as an essential add-on with 10 policy lines included.

Backup Services

30 GB secure Network FTP backups for $15/month, 60 GB for $30/month, 120 GB for $60/month, 240 GB for $95/month.

Managed Backup and Continuous Data Protection is also available.

Vendor Comments

"As one of the world's oldest, best known and most reputable web hosts (circa 1996), we are proud to have lead the industry for over 16 years - to have a number of innovations and industry firsts behind our belts, as well as to be the world's most critcally acclaimed web host - with more awards granted to us, especially in customer service, than any other web host, ever. But, we do not rest on our laurels. We are true to our spirit of "Ahead of the Rest"®: we continue leading the industry, both in service as well as technical innovation.

Our core founding principles are simple: "Customers First" and "without our customers, there is no us." That is something that we never forget. Our customers' success is our success. We are not just a service provider to our clients, we are their partner in success and growth. I am always delighted to see our customers growing many fold, and us scaling our solution to their growth accordingly. That is also what really sets us apart from the rest: our customers range from individuals at $5/month through large financial institutions and enterprises at $50,000/month+. There is virtually no limit to how far we can scale and grow our service for a customer. Simply put, once you are our customer, then you are home (there is no need to ever move again).

It should be also noted that we are the only US-based web host to attain the pinnacle in Certification: we are ISO 9001:2008 Certified& Registered for all four locations (office and three data centres). There is not a single competitor of ours in the US who has been able to obtain this globally recognized high level of certification. (And, that's not all that we have. We are also, of course, SAS-70 Type II Audited& Certified (all three data centres), and our staff are ITIL trained and certified.) In short, in addition to rock solid reliable (industry-leading 100% uptime, zero packet loss, ultra-low latency, under 2 hours hardware repairs SLA; over 16 years in business, with no outside investment, loans or financing for anything - always cash flow positive and self funded) we are audited, certified and compliant."

Haralds Jass, President & CEO

Customer Profiles

• Data storage
• Application service providers
• Gaming
• Corporate servers

Customer Testimonials

Nicholas S. Asch, www.aep107.org

Your 100% Uptime Guarantee is true. In the past year, I have yet to be let down by Superb Servers, whose reliability, affordability and customer service stands out in a saturated industry. I plan to remain a customer forever.

Peter van Dobben de Bruijn, www.pc4u.eu.com

I have been a very satisfied customer of Superb for years. I have always enjoyed the "welcoming nature" I receive - the attitude of "how can we better serve you?" Keep up the good work (and "that great attitude")!!!

John R Mishanski, www.algebrahelp.com

It has been over a year since I got my dedicated server with Superb Servers dedicated hosting after numerous service disruptions due to my other hosting company's poor network. I'm very happy to say that I have ZERO downtime to date.