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Hosting Ratings
 
Price Value
8.5/10
Performance
8.5/10
Reliability
8.5/10
Control Panel
7.5/10
Customer Support
7.5/10
User Feedback
8.5/10
82%
Overall Score

Disclosure: As is the case with many other industry/topic specific magazines, websites and trade publications, we do receive compensation from some of the companies whose products we review within and outside of the web hosting industry, including, but not limited to, paid advertising placements, referral fees, contextual advertising links and sponsorship packages.

ThinkHost promotes itself as a progressive, responsible host, powering its operations by the wind and sun. Run by community, earth and human rights activists (not "fat cats"), ThinkHost does its part to promote diversity and equality, and make the earth a more peaceful, green place. ThinkHost is carbon-neutral, reducing energy use where they can and purchasing wind and solar green energy tags to cover the electricity they do use in their offices and data centers.

ThinkHost also supports like-minded organizations, offering free hosting to environmental groups within their community and discounts to non-profits and progressive companies. Putting all this aside, ThinkHost is competitive in the plans and services offered. Their standard plan offers 100 GB of disk space and 1000 GB of bandwidth and a wide range of features, including SSH access, MySQL, Microsoft FrontPage and PERL.

The company includes a variety of software and extra services with its hosting plans, ranging from a call with a business consultant to discounts on environmentally friendly paper products. And besides, ThinkHost will plant a tree for every new client.

Price Value

At $7.95 a month (if you prepay for two years), ThinkHost is a cost-effective choice for the eco-aware consumer. Note, though, the price increases significantly ($19.95 a month) for a shorter commitment. There are discounts for non-profits and progressive companies.

Reliability

ThinkHost boasts a 100 per cent uptime guarantee. The hosting service is backed by a global out-source network and expert engineers around the world. ThinkHost is housed in data centers in Texas and Canada and monitored 24/7 by third-party services. Servers are fed with conditioned UPS power that allows them to run uninterrupted, even in the unlikely event of a total power outage. In the event of an extended power outage, on-site diesel generators can run indefinitely.

Control Panel

ThinkHost boasts a custom-written control panel, which allows customers a personalized experience. It's not as powerful as cPanel, but will be more than enough to manage the vast majority of websites, and it is easy to use. It's a quick transition for those accustomed to cPanel.

Customer Support

By outsourcing network connectivity and maintenance to leading engineers around the world, ThinkHost staff are able to focus on their specialties: server administration and, above all, customer support. ThinkHost use a support ticket system to help clients experiencing technical difficulty; there is also a substantial knowledge base and support staff are available by email. There are no phone or live chat options.