Uptime Guarantee
Besides a 99.99% uptime guarantee, Aplus.Net also offers a 100% network uptime guarantee. More, they guarantee that their HVAC systems will be functioning running and functioning properly except for regularly scheduled maintenance. For every hour of downtime resulting from an HVAC failure, they'll give you a 5% discount on your bill that month for each extra hour taken, all the way down to 100%. Finally, they have the add-ons Smart Monitor and Smart Console (at extra cost) to help you minimize downtime and maintain optimum efficiency where you are basically in control and can visualize what is happening in their network operation.
Basics - What you need to know
DataCenter
Aplus.Net owns their own data center on the campus of San Diego Tech in San Diego, California where 10 major carriers meet, including Level3, MCI, Time Warner, SBC, and AT&T. You'll enjoy the smooth, fast, and consistent connectivity of multi-honed redundant Gig-E and OC-3 backbone connections to them all. They guarantee to replace, within 1 hour, any hardware that fails, or give you a 5% discount on your bill that month for each extra hour taken, all the way down to 100%.
Power Management
Your dedicated server(s) will benefit from a military power grid with 2 layers of redundant power systems. They use overhead data cable runways with power cables under the floor plates.
Physical Security
Physical security of the datacenter is maintained by fire and flood protection, a diesel backup generator, access cards, fingerprint identification, and closed circuit video surveillance.
Server Access by Customer
Physical Access: No physical access to the server
Root Access: Root access to the server
Service Offerings
General Managed Services
Basic support is free of charge and available 24/7 via phone, e-mail and a comprehensive library of documentation, known as the Knowledge Base. Higher level technicians are there from 6 am-11 pm for more complicated inquiries. Aplus.Net also offer advanced technical support services for particularly complex operations at $150/hr. Such work includes (but is not limited to):
- Advanced configuration of server
- Installation of software that does not come as standard with the server package
- Scripting
- Custom backup scripts
- Mail server configuration
Service Bundles
The sheer variety of bundles is what makes Aplus.Net worthy of its name, with an A+ assortment of packages geared to your needs and preferences. With their standard plans, choose between Intel and AMD processors, Unix, Linux, and Windows servers, 1-2 GB RAM, 160-250 GB hard drive, 1000-3000 GB monthly transfer. And that's just their standard offerings. Their Value Plans provide lower cost alternatives for small scale operations. Beyond that, Aplus.Net boosts the performance of all of their server bundles by offering a slew of add-ons that will make server administrator's life inordinately easier. Tools like Smart Stats, for keeping close track of your bandwidth usage, and Smart Networking, for networking two of more servers together.
Security and Updates
The only web host with VISA CISP compliance, a process for validating credit card transactions that ensures ultimate security. They have 24x7 NOC monitoring and 24x7 technical support. The add-on Smart Console also provides SSH v2 digital encryption security.
Firewall
For a setup fee of $99 and a monthly fee of $149, you can have firewall protection for up to 10 IPs, protecting your servers from attacks as well as from being utilized (at the expense of your site's optimal functioning) to wage battle against such attacks. What's more, this firewall will be running all the time at the same time as all you applications by being run on a separate piece of hardware. Stay at 100% efficiency all the time, get personal assistance making the necessary server configuration changes, and enjoy 24/7 support should you ever need additional assistance with your firewall.
Backup Services
For a $25 setup fee and $10 per month, you can get Smart FTP Backup, which allows you to schedule backups as you see fit. The backup data is held for you on a separate and secure server in the same data center. They also offer a $50 Reinstall, to return your server to its default condition, a $150 Reinstall + Data Recovery which also temporarily mounts the old drive so that clients can perform manual data recovery. Then there's a SmartRecover for $50 which boots your server from a recovery disk and restores system defaults.
Sample Server Plans
Value Server (their lowest priced offering): Celeron CPU 1.7 or higher, 512 MB RAM, IDE HDD 60 GB or higher, 500 GB monthly transfer, no setup fee for $49/month
Standard Server (their best seller): Intel CeleronD 1.8 GHz CPU, 1 GB RAM, 160 GB SATA Hard Drive, 1000 GB bandwidth for $99/month
Premium Server (rated Most Popular by cNet):
Intel Xeon Quad-core E5335 2.0 GHz CPU, 1 GB DDR2-667 ECC RAM, 250 GB SATA Hard Drive, 1500 GB bandwidth for $269.99/month
Customer Profiles
• Data Storage
• Extended IT Operations
• Mission Critical applications
• Application Service Providers
• Gaming Servers
Customer Testimonials
"Aplus.Net has provided me with an excellent service and product. No longer do I have to stay up long nights worrying about a site going down, or being a victim to an unfaithful company - those who promise features and services that cannot fullfill or supply them. I've been with many, and I mean hundreds of web hosting companies in the past, and the service and product, along with the uptime you've provided and given me is by the far the best I have ever experienced during my six years of being a webmaster.
"Your pricing also played a great factor to me becoming a very satisfied customer of your company. I am able to get such a great dedicated server with all the features and uptime I need at, for once, a price I can afford."
- Justice McCay, Webmaster Corner Forum
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