Uptime Guarantee
With HostGator you get a 99.9% network uptime guarantee (with a prorated refund) supported by around-the-clock ping, system, service, and process monitoring. Despite the 0.1% allowance on their guarantee, they report 100% uptime SLA thanks to HSRP/BGP. They also include server monitoring for each customer, notifying you by email of any downtime detected.
Basics - What you need to know
DataCenter
Your server will be housed at one of Host Gator's Texas-based data centers: The Planet in Dallas and Savvis in Fort Worth. They are raised-floor facilities with multiple HVAC units, very early smoke detection apparatuses and pre-action dry pipe sprinkler systems. You get all the benefits of a Certified Cisco Network that features 10 backbone providers, Juniper M20 Border Routers, Cisco 6500 Series Distribution Routing Switches and Aggregation Switches, on multiple redundant OC48 SONET Ring connections.
Power Management
Host Gator data centers are all supported by multiple TXU electrical grids with 2 or more Powerware UPS units, each equipped with 90-120 batteries, giving you between 2000 and 4600 amps of fully redundant 480v input power. All data centers also have 1 or more 1-3.5 megawatt generators for backup power.
Physical Security
All Host Gator datacenters have strict Northern Proximity security badge entry and exit.
Server Access by Customer
Physical Access:No physical access to your servers
Root Access: Client gets root control of their box
Service Offerings
General Managed Services - Bundles
24/7/365 support with server monitoring services. Limited extended managed hosting options available. Ideal for self-service customers looking to manage their own self-service dedicated servers.
Security and Updates
All plans are managed for free, meaning that the Host Gator staff will keep your server's security and OS systems totally up to date. Generally, they perform security updates within 8-20 hours of their initial Microsoft or RedHat release.
Sample Server Plans
• Basic: 2.8 GHz Pentium 4 processor with 1024 MB memory, an 80 GB hard drive and 1500 GB bandwidth for $174/month
• Pro: 2.4 GHz Dual Xeon processor with 4096 MB memory, 2x73 GB SCSI drive and 1500 GB bandwidth for $374/month
Customer Profiles
• Web Hosting Servers & Resellers
• Data Storage
• Application Service Providers
• Gaming
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