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Uptime Guarantee
Like every other host out there, HostMySite.com has an uptime guarantee, but the difference is that HostMySite.com takes measures to minimize the need for the guarantee. They understand that it's not the payout from the guarantee that interests you, but the fact that your data will always be available. HostMySite.com stands behind their 100% network uptime guarantee, promising a 5% credit off your monthly fee for every half hour of downtime.
Basics - What you need to know
DataCenter
The HostMySite.com datacenter boasts a network with redundant Tier 1 multiple gigabit Ethernet and OC 3 fiber connections, HSRP Cisco-powered routers, diverse fiber paths, and hardware failover.
Power Management
Uninterrupted power is ensured by the use of central Powerware UPS, K-rated transformers, and diesel backup generators.
Physical Security
The facilities and your equipment and data are protected by video surveillance and restricted key-card access.
Server Access by Customer
Physical Access: Restricted key card access only
Root Access: Root access is provided to the customer only
Service Offerings
General Managed Services - Bundles
User-created, a la carte plans like those offered by HostMySite.com can appear to cost more as you pay for each element (hard drive, storage, processor) separately, but in reality you're actually saving money by going this route. Since you get to pick and choose only the components and capacity that you'll actually use, you get the most bang out of each buck you spend this way.
Choose from:
• Intel Celeron, Pentium, or Xeon processors
• 256 MB - 48 GB memory (or more)
• SATA 80400 GB or SAS 36-300 GB hard drive(s)
• 1-6 standard, RAID 1 or RAID 5 drives
• Linux or Windows operating system
• And other options (ie. managed backup, databases, email, remote monitoring, anti-virus, anti-spam, firewall, software, etc.)
Then add such useful features as SmarterMail, SmarterStats, databases (MySQL, MS SQL, Access), a choice of control panel (cPanel, Plesk, or Ensim), RAID arrays, monthly security patches, load balancing, firewalls, or a Virtual Private Network (VPN).
Security and Updates
All dedicated server customers receive around-the-clock automated monitoring and live monitoring by dedicated server engineers.
That means HostMySite.com will keep strict tabs on your server, firewalls, routers, switches, and connectivity, and in doing so, block viruses and spam, detect attempts at intrusion, and safeguard the overall health of your server. With all of this information available at your fingertips, you are empowered to make the necessary adjustments to your server's configuration and the allocation of costs in your website's budget to achieve maximum performance and minimal risk. Managed hosting clients benefit from personal assistance with all this.
Even for customers who do not opt for managed services,
dedicated engineers are on staff 24/7/365 to help with any troubleshooting needs.
Firewall
HostMySite.com offers custom firewall configuration.
Backup Services
HostMySite.com dedicated customers get 2 GB backup storage with additional backup storage available for a $25 setup fee and $20 per 10 GB. Daily managed backups are also offered for an added fee.
Sample Server Plans
Design your dedicated hosting plan to be a mail/web server, a database server, an application server cluster, or any other configuration you need.
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Intel Celeron 2.0 Ghz CPU with 512 MB RAM, 80 GB storage, and 1000 GB bandwidth for $99/month
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Intel Pentium 4 2.8 Ghz CPU with 1024 MB RAM,120 GB storage and 1500 GB bandwidth for $130/month
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Dual Intel Xeon 2.66 Ghz CPU with 1024 MB RAM, 200 GB storage and 2000 GB bandwidth for $210/month
Vendor Comments
Quote from Lou Honick - CEO, HostMySite.com
"HostMySite.com offers a full range of hosting services. Unlike many hosting providers, HostMySite.com provides shared website hosting, application hosting tailored for developers, virtual private servers, and managed dedicated hosting. From our very humble beginnings, we built our corporate culture around providing outstanding service. More than 60% of our staff works in our Customer Support Center. The main difference between our Support Techs and those at other companies is that our people are empowered to fix problems.
Of course service is our focus, but we also have a fantastic infrastructure. Unlike many hosts, we design, build, and maintain our own facilities. When you need support, we have staff on-site and ready to respond 24x7. Unlike hosts that collocate, we have immediate, direct access to our equipment. We also have an extensive stock of backup equipment, allowing us to provide an aggressive hardware replacement SLA on anything we deploy. Our average time to replace a failed component is less than 45 minutes from start to finish, with many repairs completed in 15 minutes or less. Our model allows us to provide a level of security and responsiveness that smaller companies can't easily replicate."
Customer Profiles
• Web Hosting Servers and Resellers
• Data Storage
• Application Service Providers
• Virtual Private Servers
• Document Management
• Managed Hosting
Customer Testimonials
I just wanted to thank HostMySite.com for the EXCELLENT customer support your support team provides. I have submitted many questions (many novice level) and always receive a prompt, professional, and courteous response. Not only are questions answered, but the support team always provides every solution available that corresponds to the inquiry.
Whether its 9AM or 9PM, it's great to know that our organization can depend on such a reliable hosting company and expert support contacts. I always recommend HostMySite to anyone that is ever looking for a web hosting option.
I know that sometimes support personnel gets overlooked, overworked, and sometimes never gets appreciated, so I thought I'd throw my two cents in...Thanks, HostMySite.com!
- Dean Comber, Illinois Park & Recreation Association
"I want to give a HUGE thanks to your entire support team. I had a deadline of 5 pm today, and I beat it by 1.5 hours in large part thanks to the wonderful level of customer service your staff provided me with. I needed help with uploading my .mdf and getting my database setup, and just general questions. They answered every question, resolved every problem, and did so with an attitude unmatched by any other hosting company I spoke with (I tried to work with 3 others, who all came up short on meeting my needs). You guys rock!"
- Michael Mosley, precisiondoor.net
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