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Uptime Guarantee
NDCHost promotes 100% network access availability, power availability and hardware availability. If NDCHost fails to meet these 100% requirements, they will pro-rate your account with the charges for failing to meet the above guarantee. For example, for every hour (or fraction) of downtime in network access or power availability, NDCHost will prorate your account for 2 hours of your monthly charges. For leased hardware availability for each unscheduled downtime, NDCHost will prorate the charges on your account for one calendar day for that outage.
Basics - What you need to know
DataCenter
The state-of-the-art, 55,000 square foot NDCHost data center in Irvine, California is built to withstand extreme environmental and atmospheric conditions, including earthquakes. The NOC, where equipment is be kept, boasts raised flooring (allowing utility runs underground), ladder and cable run systems overhead, HVAC Environmental Control cooling systems with ample air conditioning vents and hot air exhausts, and fire suppression systems to detect, isolate, and extinguish fires efficiently without damaging your precious data. Multi-honed, redundant connectivity configurations ensure your data transfers through the quickest and shortest route possible.
Power Management
Power management starts with proper grounding of all racks and equipment, to huge copper blocks, to an uninterruptible power supply with battery backups and Automatic Transfer Switches, to a diesel generator with a contractual obliged fuel tanker no further than 2 hours away at any given time.
Physical Security
Remotely monitored internal and external video surveillance and trained security guards keep your equipment and data safe 24/7. For physical entry, a 128 bit keycard is required. All entry activity is monitored and logged.
Server Access by Customer
Physical Access:No physical access to the servers
Root Access: Root access to the servers
Service Offerings
General Managed Services - Bundles
Support Services - your support questions can be handled 24/7 via several forms of communication, including but not limited to live phone support, voice mail support, live text chat support, and e-mail support.
Sample Server Plans
Intel Celeron D: 2.4 GHz, 256K cache, 533 MHz Bus, 512 MB RAM, 80 GB SATA Hard Drive, 320 GB transfer for $99/month
Intel Dual Xeon (HT): 2.8 GHz, 1 MB cache, 800 MHz Bus, 1 GB RAM, 2x160 GB SATA Hard Drive, 200 GB transfer for $235/month + $100 setup
AMD Athlon 64 3000+: 2.0 GHz, 512K cache, 1600 MHz Bus, 512 MB RAM, 80 GB Hard Drive, 150 GB transfer for $255/month + $250 setup
Get a choice of cPanels (Base OS, cPanel, and Plesk), operating systems (RedHat/Redora, Debian, Mandrake, CentOS, FreeBSD, Windows Server 2000, and Windows Server 2003), and processors (from Intel or AMD).
Customer Profiles
• Dedicated servers
• Application hosting
• Co-location
• Semi-dedicated and virtual private servers
• Shared hosting
• Data storage
• Application service providers
• Gaming
Customer Testimonials
I know that in the support world, you hear about a lot of problems. This is just a quick note to tell you how much I appreciate all of your help and advice. This week was the first "real" load test of the new server and things are running very well. We have made over 4000 parent/teacher conferences over the last 2 days and did not have 1 glitch! Thanks for everything you do for us; I am glad we are doing business with you.
-John Fojtek, Canyon Creek Software Server
Just wanted to write in to let everyone know how much we appreciate the great support that NDCHost has given us. Whenever we fill out a support ticket for an issue, the response time is great and the support concerning the issue has been handled. It is great to know that we are in business with a company who has this kind of support team behind them. Thank you for the great support.
-Alex Woodson, WildonDallas.com
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