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Marketing Tool Ratings
 
Features
17/20
Benefits
17/20
Ease of Use
8/10
Customer Support
9.5/10
Price
8.5/10
87%
Overall Score

With over 49,000 customers and 438,000 users, iContact is one of the world’s leading e-mail autoresponder providers. The company services small and large businesses alike. Some of their well-known clients include AT&T, Vonage, Symantec, International Paper, ReMax, Centex Homes, and Viacom.

i Contact’s goal is to make e-mail messaging as simple and effective as possible. The autoresponder function is a big piece of that puzzle. The service allows users to strategically predetermine the message to be sent and at what interval. Companies will no longer have to rely on someone’s memory to send out time-sensitive content. Items such as newsletters and promotional materials can now go out on time, every time. Even billing and payment reminders can now be auto driven.

Better yet, autoresponse can be used in conjunction with many of today’s most popular HTML editors, such as FrontPage and Dreamweaver. Of course, with iContact’s “what you see is what you get” (WYSIWYG) HTML editor, you don’t have to be an HTML whiz to get great looking content. With over 300 templates, you’ll be sure to find an automated message for almost any situation.

Features

Features

  • Predetermine what messages will be sent and received
  • Decide what interval you want reminders and materials to be sent
  • Spamcheck makes sure customers that want to hear from you do
  • Open and click-through tracking
  • Bounce-back handling
  • Subscription management
  • Over 300 templates included
  • Integrated surveying
  • Industry leading deliverability

Benefits

Benefits

  • Save time and never have to rely on memory again
  • Improve organization and tracking
  • Improve revenue collection rates
  • Decrease outstanding invoice times
  • Reduces responses that end up in your contact’s junk mail

Format / Requirements

Format / Requirements

i Contact integrates with FrontPage and Dreamweaver. The site also has its own WYSIWYG HTML editor. Works with Windows and Mac. Software is web based therefore no download is required.

Ease of Use

Ease of Use

Site navigation is a snap. The design is very clean and functional. The “WYSIWYG” HTML editor makes the usability very high for non-techies.

Customer Feedback

Customer Feedback

“Finally, someone got it right! Its all there - outstanding site design, ease of use, plenteous features, good support, continuous development, and reasonable pricing."

Customer Support

Customer Support

Assistance can be provided by phone, e-mail or live chat. iContact also has a very nice FAQ section and a superb resource center called “Knowledge Base.” This area is full of videos, webinars, articles, and tutorials.

Free Trial

Free Trial

i Contact offers a 15-day free trial. During that time, you’ll get full access to all their services. You can send 250 messages to up to 250 different recipients. You also get full customer support with the trial offer.

Price

Price

  • $9.95 a month for 250 contacts
  • $14.00 a month for 500 contacts
  • $19.00 a month for 1,000 contacts
  • $29.00 a month for 2,500 contacts
  • $47.00 a month for 5,000 contacts
  • $74.00 a month for 10,000 contacts
  • $109.00 a month for 15,000 contacts
  • $149.00 a month for 25,000 contacts
  • $239.00 a month for 35,000 contacts
  • $379.00 a month for 50,000 contacts
  • $529.00 a month for 75,000 contacts
  • $699.00 a month for 100,000 contacts